Fine Dining Restaurant Manager: Lead Service Excellence

The Hongkong and Shanghai Hotels; Philippines; On-site; PHP 45,000 - 65,000; Full time

Job summary

The Peninsula Manila, located in Makati City, is seeking a service-oriented Restaurant Manager to deliver a dining experience that meets Peninsula standards. You will supervise staff, schedule and maintain standards, and ensure guest satisfaction through responsive service.

Ideal candidates have 2–3 years in a similar role, excellent English communication, strong leadership, and broad F&B knowledge. This full-time, on-site position emphasizes guest-centric service and hotel standards.

Qualifications

• At least 2–3 years experience in Food and Beverage Restaurant Manager or similar role.
• Excellent oral and written English communication skills.
• Broad knowledge in all aspects of Food and Beverage Operations.
• Strong leadership and management skills.
• Good moral character, responsible and hardworking.

Responsibilities

• Run the operation and manage daily activities and staff according to policies and standards.
• Prepare monthly staff schedules and oversee duties and responsibilities.
• Resolve guest complaints promptly to avoid escalation.
• Ensure service stations are fully staffed and equipped for guest service.
• Deliver fast, efficient and friendly service to all guests.

Skills

Leadership

Customer service

English communication

F&B operations

Problem solving

Job description

The Peninsula Manila, located in Makati City, is seeking a service-oriented Restaurant Manager to deliver a dining experience that meets Peninsula standards. You will supervise staff, schedule and maintain standards, and ensure guest satisfaction through responsive service.

Ideal candidates have 2–3 years in a similar role, excellent English communication, strong leadership, and broad F&B knowledge. This full-time, on-site position emphasizes guest-centric service and hotel standards.