Financial Support Specialist — Voice & Chat

Caldwell Communications Consultancy Philippines; Valenzuela; On-site; PHP 223,000 - 402,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Professional development

Mentorship and career growth

Job summary

A financial communications consultancy is seeking Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions. You will respond to financial inquiries via phone, chat, or email, ensuring accurate documentation and client satisfaction. Candidates must be customer-focused, detail-oriented, and willing to work onsite in Metro Manila. This position offers a competitive salary and opportunities for professional development and mentorship.

Qualifications

• Customer-focused and detail-oriented.
• Basic computer literacy and multitasking ability.
• Willing to work onsite in Metro Manila.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Skills

Customer Service

Problem Solving

Technical Skills

People Skills

Organizational Skills

Education

High School or Senior High School graduate (College preferred)

Job description

A financial communications consultancy is seeking Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions. You will respond to financial inquiries via phone, chat, or email, ensuring accurate documentation and client satisfaction. Candidates must be customer-focused, detail-oriented, and willing to work onsite in Metro Manila. This position offers a competitive salary and opportunities for professional development and mentorship.