Financial Care Specialist - Email & Phone Support

Concentrix; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading customer service firm in Quezon City is seeking a Customer Service Representative to assist customers with financial inquiries via phone and email. The ideal candidate should have a high school diploma and proficiency in English, with some prior experience in customer service. This role requires strong communication skills and problem-solving abilities, offering a dynamic work environment in a call center.

Qualifications

• 0–2 years of experience in customer service or call center.
• Excellent communication skills with a problem-solving aptitude.

Responsibilities

• Assist customers via phone and email with financial inquiries.
• Provide accurate information regarding financial products and services.
• Resolve customer issues efficiently to ensure satisfaction.

Skills

Proficiency in English

Strong customer service skills

Familiarity with call center operations

Education

High School Diploma or equivalent

Job description

A leading customer service firm in Quezon City is seeking a Customer Service Representative to assist customers with financial inquiries via phone and email. The ideal candidate should have a high school diploma and proficiency in English, with some prior experience in customer service. This role requires strong communication skills and problem-solving abilities, offering a dynamic work environment in a call center.