Onsite Multichannel Support Specialist (Financial Software)

TORCH Solutions; Pasacao; On-site; PHP 223,000 - 357,000; Full time

Job summary

TORCH Solutions in Bacolod City is seeking a full-time customer service representative to support our financial software products. You will assist customers, navigate the software, and troubleshoot issues to ensure satisfaction.

The role requires strong English communication, on-site availability, and at least 6 months of BPO experience. You will document interactions and collaborate with the team to improve support.

Qualifications

• At least 6 months of BPO experience.
• Strong English communication skills.
• On-site availability required.
• Experience documenting customer interactions.
• Collaborative team player.

Responsibilities

• Assist customers and navigate the software to resolve issues.
• Troubleshoot product-related problems to ensure customer satisfaction.
• Document customer interactions accurately and share feedback with the team.
• Collaborate with colleagues to improve support processes.

Skills

English communication

Customer service

On-site work

BPO experience

Job description

TORCH Solutions in Bacolod City is seeking a full-time customer service representative to support our financial software products. You will assist customers, navigate the software, and troubleshoot issues to ensure satisfaction.

The role requires strong English communication, on-site availability, and at least 6 months of BPO experience. You will document interactions and collaborate with the team to improve support.