Financial Services Customer Support Specialist (Inbound/Outbound)

A7 Recruitment; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

A7 Recruitment seeks a customer service assistant to support customers across multiple channels with empathy, resolving inquiries about financial products and services. The role requires compliance with policies and the ability to navigate several computer systems.

Ideal candidates have at least 6 months in customer service or financial services; on-site work at McKinley, Taguig City, with shifts including weekends and holidays is expected.

Qualifications

• 6+ months of customer service or financial services experience.
• Experience in banking and financial services is preferred but not required.

Responsibilities

• Support customers across channels to address inquiries about financial products and services with empathy.
• Resolve issues and deliver a best-in-class customer experience while following policies.
• Escalate questions to a supervisor or senior staff when needed.
• Interact with team and customers on basic information.

Skills

Customer service

Financial services knowledge

Communication skills

Education

High School diploma or equivalent

Two years of college education

Job description

A7 Recruitment seeks a customer service assistant to support customers across multiple channels with empathy, resolving inquiries about financial products and services. The role requires compliance with policies and the ability to navigate several computer systems.

Ideal candidates have at least 6 months in customer service or financial services; on-site work at McKinley, Taguig City, with shifts including weekends and holidays is expected.