Financial Services Customer Care Specialist (International)

Private Advertiser; Taguig; In loco; PHP 201.000 - 290.000; Tempo pieno

Descrizione del lavoro

Private Advertiser in Manila is seeking a Customer Service Representative to support customers with financial concerns, provide service information, and resolve issues for a positive experience.

You will handle inbound inquiries, process account updates, and maintain confidentiality while delivering professional support. Ideal candidates have at least 6 months BPO experience and strong communication skills.

Competenze

• At least 6 months of BPO experience handling an international voice account or customer service account.
• Excellent conversational and communication skills.
• Experience handling an international voice account required.
• Must have at least 1 year of tenure with each previous employer.

Mansioni

• Handle inbound customer inquiries regarding financial products and services.
• Assist customers with account-related concerns, billing inquiries, payment or credit card transactions, and other financial matters.
• Provide accurate information and appropriate solutions to customer concerns.
• Resolve customer complaints and ensure customer satisfaction.
• Process account updates, payment requests, and other service-related transactions.
• Maintain professionalism and deliver excellent customer service at all times.
• Ensure the confidentiality and security of customer information.
• Follow company policies, procedures, and financial account guidelines.

Conoscenze

Communication skills

International voice account experience

Descrizione del lavoro

Private Advertiser in Manila is seeking a Customer Service Representative to support customers with financial concerns, provide service information, and resolve issues for a positive experience.

You will handle inbound inquiries, process account updates, and maintain confidentiality while delivering professional support. Ideal candidates have at least 6 months BPO experience and strong communication skills.