Financial Customer Service Rep - Baguio, Up to ₱23k/mo

Concentrix Philippines; Tili; On-site; PHP 234,000 - 280,000; Full time

Benefits offered by this job

Health benefits

Career development

Flexible scheduling

Job summary

Concentrix Philippines is seeking a dedicated Customer Service representative to join our Financial Team in Baguio City, Benguet. You will handle inbound and outbound calls, assist financial services clients, and maintain accurate records while delivering excellent service.

This full-time role offers a competitive salary and opportunities for growth within a trusted global organisation. The ideal candidate has a high school diploma or equivalent, strong communication skills, and a customer-first

Qualifications

• Strong communication skills and fluent English required.
• Previous customer service experience in a call centre or face-to-face role is expected.
• Ability to multitask and manage multiple calls efficiently.
• Basic computer literacy and quick learning of new systems.
• Reliability, punctuality and a positive attitude are essential.

Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
• Provide accurate information about financial products and services.
• Process customer requests and account inquiries.
• Maintain detailed records of customer interactions in the system.
• Meet performance metrics including call handling time and customer satisfaction.

Skills

Communication skills

Customer service

English proficiency

Multitasking

Computer literacy

Reliability

Problem solving

Education

High school diploma

College degree preferred

Job description

Concentrix Philippines is seeking a dedicated Customer Service representative to join our Financial Team in Baguio City, Benguet. You will handle inbound and outbound calls, assist financial services clients, and maintain accurate records while delivering excellent service.

This full-time role offers a competitive salary and opportunities for growth within a trusted global organisation. The ideal candidate has a high school diploma or equivalent, strong communication skills, and a customer-first