Customer Service Representative – Financial – Cebu

Fusion CX; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Performance-based bonuses

HMO with dental coverage

Access to structured training

Quarterly team-building events

Government-mandated benefits

Comprehensive life insurance

Job summary

A leading customer experience firm in Cebu is looking for a dedicated Customer Service Representative – Financial. In this role, you will help customers throughout the loan approval process, providing support through inbound and outbound calls. Ideal candidates will have strong communication skills, a background in customer service or BPO experience, and a willingness to learn. Join us for a career that prioritizes growth and community, with various incentives and benefits starting on day one.

Qualifications

• BPO Experience: At least 6 months in a customer service or BPO environment.
• Preferred Experience: Background in financial services is a plus.
• Typing speed of at least 35 words per minute for accurate documentation.
• Excellent attendance and professional approach to meeting targets.
• Ability to handle sensitive information with confidentiality and integrity.

Responsibilities

• Provide outstanding customer service and embody company values.
• Engage confidently with customers on inbound and outbound calls.
• Establish rapport and offer personalized support to assist customer loans.
• Process customer information accurately and maintain confidentiality.
• Manage multiple customer interactions with composure.
• Continuously update knowledge of company services.
• Work effectively as part of a team or independently.

Skills

Strong verbal communication skills

Comfortable with inbound and outbound calls

Minimum typing speed of 35 words per minute

Excellent attendance record

Ability to handle sensitive information responsibly

Organizational skills

Willingness to embrace change

Capable of working as a team player

Thrive in high-pressure environments

Education

At least a Senior High School (SHS) graduate

Job description

Are you seeking customer service or call center hiring opportunities in Cebu? Join our team and become a Customer Service Representative – Financial with an exciting opportunity in the financial services and customer experience sector! Whether you're exploring Cebu hiring opportunities in customer support or seeking to grow within a fast-paced and purpose-driven company, this role puts you at the heart of meaningful work. At Fusion CX, we don’t just offer jobs—we create journeys.

As a Customer Service Representative – Financial, you’ll be the voice that supports customers through the loan approval process, offering clear, caring, and knowledgeable guidance at every step.

Job Description

Job Summary

As a Customer Service Representative – Financial in Cebu, you will play a vital role in helping customers navigate the process of securing payday loan approvals. You will engage in inbound and outbound calls, providing clear, accurate, and helpful information while fostering a professional yet friendly relationship with each customer. The role requires a dedicated, self-motivated individual who is unafraid to work in a dynamic environment. There’s no telemarketing here—this is about assisting customers who reach out to us for guidance and proactively contacting potential clients to offer assistance in their financial journey.

Job Duties & Responsibilities

• Customer Support Excellence: Provide outstanding customer service, embodying the company's values with enthusiasm, optimism, and professionalism.
• Clear Communication: Engage with customers confidently on inbound and outbound calls, assisting them with loan-related inquiries and ensuring they understand the process.
• Credibility Building: Establish rapport with customers by offering personalized support and solutions to help them secure loan approval.
• Attention to Detail: Process customer information accurately and maintain high standards of confidentiality.
• Multi-tasking and Adaptability: Manage multiple customer interactions simultaneously, maintaining composure under pressure while ensuring each call is resolved efficiently.
• Support and Growth: Continuously update your knowledge of company services and processes to better assist customers while embracing change and acquiring new skills.
• Collaborative Work: Work effectively both as part of a team and independently, ensuring that goals and expectations are met consistently.
• Schedule: Must be flexible to work nights, weekends, and holidays as scheduled.

Job Requirements

Skills & Qualifications

• Communication: Strong verbal communication skills, with the ability to clearly explain processes and handle customer concerns.
• Call Handling: Comfortable with both inbound and outbound calls and can manage high call volumes.
• Typing Speed: A minimum typing speed of 35 words per minute to ensure accurate and efficient documentation.
• Work Ethic: Excellent attendance record and a professional approach to meeting targets and deadlines.
• Confidentiality: Ability to handle sensitive information responsibly and with integrity.
• Organizational Skills: Ability to stay organized and manage multiple tasks while maintaining attention to detail.
• Adaptability: Willingness to embrace change and continuously learn, staying current with industry trends and company policies.
• Team Player: Capable of working effectively in both individual and team-based settings.
• Pressure Management: Thrive in high-pressure environments, demonstrating resilience and focus even during challenging interactions.

Prior Experience

• BPO Experience: At least 6 months of experience in a customer service or BPO environment.
• Education: At least a Senior High School (SHS) graduate.
• Preferred Experience: Background in financial services is a plus.

Why Join Fusion CX?

At Fusion CX, you are not just taking a job but stepping into a career that champions growth, purpose, and people-first values. We are a global CX transformation company committed to developing talent and celebrating success at every level.

• Incentives That Celebrate You: Performance-based bonuses and client commissions are designed to reward your dedication and impact.
• Benefits That Prioritize You: HMO with dental coverage, life insurance, and free dependent inclusion—all starting on day one.
• Development That Elevates You: Access structured training, skill development, and promotion opportunities that fuel your career growth.
• Culture That Connects You: Enjoy quarterly team-building events that strengthen relationships and spark collaboration.
• Support That Secures You: Receive all government-mandated benefits and a competitive, reliable salary package.
• Protection That Reassures You: Our comprehensive life insurance coverage offers peace of mind for you and your loved ones.

If you’re ready to take the next step in your career with one of Cebu’s top customer service jobs, apply now and become a Customer Service Representative – Financial at Fusion CX. Let’s create moments that matter for you and the customers you serve.