CSR | 27K – ₱32K + 40K Sign-On Bonus | Fixed Weekends Off | Virtual Process!

Nezda Technologies, Inc.; Quezon City; On-site; PHP 301,000 - 357,000; Full time

Benefits offered by this job

Salary ₱27,000–₱32,000 monthly

Sign-on bonus ₱40,000

Fixed weekends off

Virtual recruitment process

Comprehensive training

Career development

Performance incentives

Health benefits

Flexible work arrangements

Job summary

Nezda Technologies, Inc. seeks a Customer Service Representative in Quezon City, Metro Manila. This full-time role focuses on delivering exceptional support via phone, email, or chat and maintaining strong customer relationships.

You will handle inquiries, provide product information, document interactions, and escalate complex issues as needed. Training and development are offered to grow your CS skills.

Qualifications

• Open to college graduates and undergraduates who have completed at least 2nd year with 1 year of experience
• Open to graduates with 1st year and 2 years of experience
• At least 1 year BPO experience OR experience in Insurance, Healthcare, or Finance
• Excellent communication skills, both verbal and written, with professional demeanor
• Strong problem-solving abilities and the capacity to remain calm under pressure
• Proficiency with computer systems, phone systems, and CRM software

Responsibilities

• Handle incoming customer inquiries via phone, email, or chat with professionalism
• Provide accurate information about products and services to resolve customer concerns promptly
• Document all customer interactions in the company system accurately
• Follow company procedures to ensure consistent service quality
• Escalate complex issues to appropriate departments or supervisors
• Maintain a positive attitude and empathy when assisting customers
• Meet or exceed performance targets including call handling time and customer satisfaction
• Collaborate with teammates and support colleagues as needed
• Participate in training sessions to enhance product knowledge and CS skills

Tools

CRM software

Job description

About us

Nezda Technologies, Inc. is a dynamic and forward-thinking company committed to delivering exceptional customer service and innovative solutions. We pride ourselves on fostering a supportive work environment where our team members can thrive and grow. With a focus on excellence and customer satisfaction, we have established ourselves as a trusted partner in the technology sector. Our mission is to provide outstanding service whilst maintaining a positive, collaborative culture that values every team member's contribution.

About the role

We are seeking a dedicated and enthusiastic Customer Service Representative to join our growing team at Nezda Technologies, Inc. This is a full-time position based in Quezon City, Metro Manila, with the flexibility of a virtual recruitment process. As a Customer Service Representative, you will be the voice of our company, providing exceptional support to our customers and ensuring their inquiries are resolved efficiently and professionally. This role is crucial to maintaining our reputation for outstanding customer service and plays a vital part in building long-term customer relationships.

Key responsibilities

• Handle incoming customer inquiries via phone, email, or chat with professionalism and courtesy

• Provide accurate information about products and services to resolve customer concerns promptly

• Document all customer interactions and transactions in the company system accurately

• Follow company procedures and protocols to ensure consistent service quality

• Identify and escalate complex issues to appropriate departments or supervisors

• Maintain a positive attitude and demonstrate empathy when assisting frustrated or upset customers

• Meet or exceed performance targets including call handling time, customer satisfaction ratings, and quality standards

• Contribute to a collaborative team environment and support colleagues when needed

• Participate in training sessions and continuous development programmes to enhance product knowledge and customer service skills

What we're looking for

• Open to college graduates and undergraduate who have completed at least 2nd year and with at least 1 year of experience

• Open to college graduates and undergraduate who have completed at least 1st year and with at least 2 years of experience

• At least 1 year BPO experience OR experience in Insurance, Healthcare, or Finance

• Excellent communication skills, both verbal and written, with clear pronunciation and professional demeanour

• Strong problem-solving abilities and the capacity to remain calm under pressure

• Proficiency with computer systems, phone systems, and customer relationship management (CRM) software

What we offer

• Competitive monthly salary ranging from ₱27,000 to ₱32,000, depending on experience and performance

• Attractive sign-on bonus of ₱40,000 to welcome you to our team

• Fixed weekends off to maintain a healthy work-life balance

• Virtual recruitment process for your convenience and safety

• Comprehensive training programme to ensure your success in the role

• Opportunities for career advancement and professional development within the company

• Supportive team environment with experienced mentors and supervisors

• Performance-based incentives and rewards programmes

• Health and wellness benefits to support your overall wellbeing

• Flexible work arrangements where possible to accommodate your personal needs