Financial Customer Support Associate - Cebu IT Park

GAINSTRONG TALENT SOLUTIONS CORP.; Cebu City; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Competitive Salary + Incentives

Paid Training

Fast-track recruitment process

HMO

Career Advancement

Night differential

Overtime pay

Life Insurance

Gym Membership

Additional leave

Company events

Company Christmas gift

Employee discount

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a customer care specialist to handle inbound inquiries about balances, transactions, and billing. You will assist with online account setup and password resets while upholding security and privacy standards.

This on-site role in Cebu IT Park offers a competitive salary with incentives, paid training, overtime pay, night differential, life insurance, gym membership, and career advancement opportunities.

Qualifications

• Open to all educational backgrounds.
• 2–5 years of relevant experience with strong analytical, problem-solving and communication skills.
• Amenable to working onsite in Cebu IT Park.

Responsibilities

• Handle inbound customer inquiries regarding account balances, transaction histories, and billing statements.
• Assist customers with online account setup, password resets, and basic financial troubleshooting.
• Ensure strict adherence to security protocols, data privacy policies, and compliance regulations during all interactions.
• Accurately document customer interactions and log issue details within the customer management tool.

Skills

Analytical skills

Problem-solving

Communication skills

Job description

Key Responsibilities:

• Handle inbound customer inquiries regarding account balances, transaction histories, and billing statements.

• Assist customers with online account setup, password resets, and basic financial troubleshooting.

• Ensure strict adherence to security protocols, data privacy policies, and compliance regulations during all interactions.

• Accurately document customer interactions and log issue details within the customer management tool.

Qualifications:

• Educational Attainment: Open to all educational backgrounds.

• Experience: At least 2 to 5 years of relevant experience. Strong analytical, problem-solving, and communication skills.

• Amenable to working onsite in Cebu IT Park.

Benefits:

• Competitive Salary Package + Performance Incentives

• Paid Training

• Fast-track recruitment process

• HMO and Career Advancement opportunities

• Night differential and overtime pay

• Fast-track recruitment process

• Life insurance

• Gym membership

• Additional leave

• Company events

• Company Christmas gift

• Employee discount