Financial Account Support Specialist - Onsite (Metro Manila)

Caldwell Communications; Metro Manila; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Competitive salary and incentives

Exposure to financial accounts

Mentorship and career growth

Job summary

Caldwell Communications is hiring Financial Customer Service Representatives in Metro Manila to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

You will respond to inquiries via phone, chat, or email, help with payments and billing questions, and document interactions in the system. Training on financial processes is provided, with ongoing mentorship and career growth opportunities.

Qualifications

• High School or Senior High School graduate (College preferred).
• Strong English communication.
• Customer-focused and detail-oriented.
• Basic computer literacy and multitasking ability.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Skills

Strong English communication

Customer-focused

Attention to detail

Basic computer literacy

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Job description

Caldwell Communications is hiring Financial Customer Service Representatives in Metro Manila to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

You will respond to inquiries via phone, chat, or email, help with payments and billing questions, and document interactions in the system. Training on financial processes is provided, with ongoing mentorship and career growth opportunities.