Financial Account Support Specialist (Onsite in Manila)

Caldwell Communications; Philippines; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Paid training

Career growth

Job summary

Caldwell Communications in Metro Manila is seeking Financial Customer Service Representatives to support clients with account inquiries, billing, and transactions while delivering accurate, professional assistance.

Candidates should have a high school diploma (college preferred), strong English communication, and a customer-focused, detail-oriented approach. Onsite work with paid training and opportunities for career growth are available.

Qualifications

• Strong English communication.
• Customer-focused and detail-oriented.
• Basic computer literacy and multitasking ability.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Skills

English communication

Customer focus

Detail oriented

Multitasking

Education

High School or Senior High School graduate

College preferred

Job description

Caldwell Communications in Metro Manila is seeking Financial Customer Service Representatives to support clients with account inquiries, billing, and transactions while delivering accurate, professional assistance.

Candidates should have a high school diploma (college preferred), strong English communication, and a customer-focused, detail-oriented approach. Onsite work with paid training and opportunities for career growth are available.