Financial Account Specialist - Fixed Weekends Off

Caldwell Communications; Manila; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Career growth opportunities

Mentorship

Job summary

Caldwell Communications is hiring Financial Customer Service Representatives in Metro Manila to assist clients with account inquiries, billing, and transactions while delivering accurate, professional support. You will respond to inquiries via phone, chat, or email and handle payments, account updates, and billing questions.

The role requires on-site work in Metro Manila with shifts including nights, weekends, and holidays.

Qualifications

• Strong English communication skills.
• Customer-focused and detail-oriented.
• Basic computer literacy and multitasking ability.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Skills

English communication

Customer focus

Detail oriented

Multitasking

Basic computer literacy

Education

High School or Senior High School

Job description

Job Description

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

Responsibilities

• Respond to financial inquiries via phone, chat, or email
• Assist with payments, account updates, and billing questions
• Document all interactions in the system
• Escalate complex issues to supervisors
• Maintain productivity, quality, and client satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on financial processes and systems

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer literacy and multitasking ability
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive salary and performance-based incentives
• Exposure to financial accounts and professional development
• Mentorship and career growth in a collaborative environment