Financial Account Specialist - Fixed Weekends Off

Caldwell Communications; Metro Manila; Presencial; PHP 223.000 - 335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and incentives

Exposure to financial accounts

Mentorship and career growth

Descripción de la vacante

Caldwell Communications is hiring Financial Customer Service Representatives in Metro Manila to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

You will respond to inquiries via phone, chat, or email, help with payments and billing questions, and document interactions in the system. Training on financial processes is provided, with ongoing mentorship and career growth opportunities.

Formación

• High School or Senior High School graduate (College preferred).
• Strong English communication.
• Customer-focused and detail-oriented.
• Basic computer literacy and multitasking ability.

Responsabilidades

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Conocimientos

Strong English communication

Customer-focused

Attention to detail

Basic computer literacy

Multitasking ability

Educación

High School or Senior High School graduate

College preferred

Descripción del empleo

Job Description

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

Responsibilities

• Respond to financial inquiries via phone, chat, or email
• Assist with payments, account updates, and billing questions
• Document all interactions in the system
• Escalate complex issues to supervisors
• Maintain productivity, quality, and client satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on financial processes and systems

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer literacy and multitasking ability
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive salary and performance-based incentives
• Exposure to financial accounts and professional development
• Mentorship and career growth in a collaborative environment