Call Center Agent - Financial Account | Newbie Friendly

Otoproject Group; Parañaque; Sur place; PHP 268 000 - 446 000; Plein temps

Résumé du poste

Otoproject Group, based in Parañaque, Philippines, is seeking a customer service-focused professional to handle inquiries related to financial accounts and services. The role emphasizes clear explanation of terms, efficient handling of account changes, and escalation of complex issues to the appropriate team.

The position targets residents in the Metropolitan Manila area and offers opportunities to contribute to sales benchmarks while delivering accurate information and a positive customer

Responsabilités

• Respond to customer questions about account balances, transactions, and general financial details.
• Handle account modifications, including updating personal information, closing accounts, and setting up new ones.
• Help customers comprehend the terms and conditions of financial products and services.
• Forward complex or unresolved concerns to the relevant department or supervisor when needed.
• Achieve or surpass sales goals and performance benchmarks established by the company.

Description du poste

• Respond to customer questions about account balances, transactions, and general financial details.
• Handle account modifications, including updating personal information, closing accounts, and setting up new ones.
• Help customers comprehend the terms and conditions of financial products and services.
• Forward complex or unresolved concerns to the relevant department or supervisor when needed.
• Achieve or surpass sales goals and performance benchmarks established by the company.