Customer Experience Manager (Accounts Management & Customer Care)

CitiGlobal Realty And Development, Inc.; Quezon City; On-site; PHP 360,000 - 600,000; Full time

Job summary

CitiGlobal Realty And Development, Inc. is seeking a senior Accounts Manager to lead billing and collections operations in the Metro Manila area. The role focuses on payment monitoring, aging analysis, and proactive follow-ups to minimize delinquencies.

You will oversee loan documentation processes and coordinate with banks and internal teams to ensure timely take-outs. The ideal candidate will manage unit turnover readiness, liaise with clients, and drive turnover activities with

Qualifications

• Responsibilities listed indicate leadership in billing, collections, and customer care processes.

Responsibilities

• Lead billing and collection operations, including payment monitoring, account aging, and collection follow-ups.
• Oversee documentation and loan take-out requirements and coordinate with concerned teams and banks.
• Manage unit turnover readiness and coordinate with clients and internal teams throughout the turnover process.
• Lead the Accounts Management and Customer Care team in meeting collection targets, service standards, and customer satisfaction goals.
• Handle customer concerns and escalations and identify opportunities to improve after-sales processes.

Job description

Responsibilities:

• Lead billing and collection operations, including payment monitoring, account aging, and collection follow-ups.
• Oversee documentation and loan take-out requirements and coordinate with concerned teams and banks.
• Manage unit turnover readiness and coordinate with clients and internal teams throughout the turnover process.
• Lead the Accounts Management and Customer Care team in meeting collection targets, service standards, and customer satisfaction goals.
• Handle customer concerns and escalations and identify opportunities to improve after-sales processes.