Finance Transformation & Shared Services Lead

Manulife Insurance Malaysia; Manila; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Job summary

Manulife in Manila is seeking a Finance Shared Services Transformation Manager to drive transitions into a functional shared services model within the Finance Service Delivery Tower.

You will analyze process inventories, standardize value streams, and partner with automation teams to enhance scalability and quality across delivery channels. Strong PM experience in financial services, plus a university degree, is required.

Qualifications

• 5+ years of project/program management experience using leading methodologies and processes.
• Transitions Management experience in a service outsourcing environment.
• Transformation Project Management Experience in a financial services company.
• Strong oral/written communication skills required to interact with senior officers and representatives.
• University degree in accounting, finance, business management, or computer science.
• Six Sigma or Project Management Certification is a plus.
• Advanced Proficiency in MS Office Suite includes Power Point, MS Project, Excel, Word, One Note.
• Execution-oriented with strong focus to deliver targeted outcomes.
• Excellent analytical, problem-solving, and influencing skills.
• Demonstrates initiative and confidence to make sound judgement calls.

Responsibilities

• Identify shared services opportunities through analysis of process inventories.
• Drive standardization within a functional value stream across delivery channels including SOPs and job aids.
• Collaborate with automation teams to integrate automation into standardized process designs to improve scalability, efficiency, and quality.
• Project manage and drive the transformation into a shared services operating model for process/teams in scope.
• Ensure that quality and efficiency benefits are materialized when pivoting into shared services model.
• Program governance and crafting of project dashboards for weekly status updates to key stakeholders.
• Define success measures for each initiative and contribution toward the overall shared services program.
• Actively engage with stakeholders to understand business expectations, priorities, and requirements.
• Effectively mitigates business and operational risk resulting from change.
• Ensure robust change management practices are adhered to.
• Serves as a change agent and leads organizational, process and people change efforts associated with achieving business objectives.
• Assists colleagues in shaping solutions through changes in strategy, organization, or business process solutions using critical thinking.
• Partner with various work stream leads to generate innovative solutions.
• Participates in strategic business planning activities and helps translate to business initiatives.

Skills

Project management

Transformation PM

Stakeholder management

Communication skills

Analytical skills

Change management

Problem solving

Initiative

Cross-cultural communication

Education

University degree (accounting/finance/business/CS)

Six Sigma or PM Certification

Tools

PowerPoint

MS Project

Excel

Word

OneNote

Job description

Manulife in Manila is seeking a Finance Shared Services Transformation Manager to drive transitions into a functional shared services model within the Finance Service Delivery Tower.

You will analyze process inventories, standardize value streams, and partner with automation teams to enhance scalability and quality across delivery channels. Strong PM experience in financial services, plus a university degree, is required.