Finance Customer Service Representative

J-K Network Services; Pasay; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Government mandated Benefits

HMO

13th month pay

Vacation Leave Credits

Sick Leave Credits

Job summary

A leading IT company in Metro Manila is seeking a Financial Customer Service Representative. The ideal candidate holds a Bachelor’s degree and has 1-2 years of experience in customer service, preferably in financial accounts. Responsibilities include responding to inquiries and maintaining accurate records. This role offers government mandated benefits and a shifting schedule.

Qualifications

• At least 1-2 years of work experience as Customer Service.
• Experience working in Financial or banking account.
• Willingness to work on shifting schedule.

Responsibilities

• Respond to customer inquiries via phone, email or message.
• Resolve product issues by handling customer inquiries and problems.
• Maintain accurate records for customer interactions and transactions.

Skills

Customer Service

Problem-solving

Communication

Education

Bachelor’s Degree

Job description

Overview

Client Profile: A leading IT industry that was founder year 1987 and continually providing services in software and other digital platforms that enable companies’ transformation.

Position: Financial Customer Service Representative

Industry: IT Company

Location: Pasay City

Benefits

• Government mandated Benefits
• HMO
• 13th month pay
• Vacation Leave Credits
• Sick Leave Credits

Job Requirements

• Bachelor’s Degree Holder
• At least 1-2 years of work experience as Customer Service
• Experience working in Financial or banking account
• Will­ing to work on shifting schedule
• Amenable to start as soon as possible

Job Responsibilities

• Respond to customer inquiries via phone, email or message
• Resolve product issues by handling customer inquiries and problems
• Maintain accurate records for customer interactions and transactions
• Record and track customer interactions, transactions, and feedback in a Customer Relationship Management (CRM) system
• Promote products to potential buyers

Recruitment Process

• Face-to-face interview
• Initial interview
• Final interview
• Job offer