Customer Service Representative (Financial)

J-K Network Services; Pasay; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Government mandated Benefits

HMO

13th month pay

Vacation Leave Credits

Sick Leave Credits

Job summary

A leading IT industry is seeking a Financial Customer Service Representative in Pasay. This role involves responding to customer inquiries and resolving issues. The ideal candidate should have a Bachelor's degree and at least 1-2 years of customer service experience, especially in finance. The position offers a salary range of Php20,000 – Php30,000 and requires candidates to work on site with a shifting schedule.

Qualifications

• At least 1-2 years of work experience in Customer Service.
• Experience working in Financial or banking account is preferred.
• Willingness to work on a shifting schedule.

Responsibilities

• Responding to customer inquiries via phone call, email or message.
• Resolving product issues by handling customer inquiries.
• Maintaining accurate records for customer interactions.

Skills

Customer Service

Communication

Problem Solving

Education

Bachelor's Degree Holder

Job description

Client Profile: A leading IT industry that was founder year 1987 and continually providing services in software and other digital platforms that enable companies’ transformation.

Position: Financial Customer Service Representative

Industry: IT Company

Salary: Php20,000 – Php30,000

Location: Pasay, City

Schedule: Shifting Schedule

Work Set up: Work on site

Benefits

• Government mandated Benefits
• HMO
• 13th month pay
• Vacation Leave Credits
• Sick Leave Credits

Requirements

• Bachelor’s Degree Holder
• At least 1- 2 years of work experience as Customer Service
• Experience working in Financial or banking account
• Willing to work at shifting schedule
• Amenable to work as soon as possible

Responsibilities

• Responsible for responding to customer inquiries via phone call, email or message.
• Resolve product issue by handling customer inquiries and problems.
• Maintain accurate records for customer interactions and transactions
• Recording and tracking customer interactions, transactions, and feedback in a Customer Relationship Management (CRM) system.
• Promote the products on the potential buyers

Recruitment Process: Face to Face

• Initial interview
• Final interview
• JOB OFFER

Look for Ms. Lira