Field Technician (Metro Manila)

Tangent Solutions, Inc.; Pasig; On-site; PHP 167,000 - 301,000; Full time

Job summary

Tangent Solutions, Inc. requires a field service professional to deploy, replace and service customer equipment. You will test and calibrate devices, train merchants on terminal use and security, and provide on-site support while ensuring timely reporting and adherence to policies.

Must be willing to travel for fieldwork and work overtime when required. Candidates should have a technical background, be computer literate with basic Windows, and hold a motorcycle with a valid license and ORCR.

Qualifications

• Technical vocational graduate or technical degree/undergraduate preferred.
• Candidate should be computer literate with basic Windows applications.
• Having a motorcycle with valid license and ORCR is required.
• Experience in customer service is a plus.
• Able to work independently and as part of a team.

Responsibilities

• Deploy, replace, check, reprogram and service as per customer specifications within timelines.
• Test and calibrate installed equipment to ensure proper function.
• Train merchants on terminal functionality, care and security.
• Diagnose and resolve technical issues in a timely manner.
• Provide on-site technical support and resolve customer concerns.

Skills

Customer service

Teamwork

Independent work

Fieldwork

Overtime/on-call

Basic Windows applications

Education

Technical Vocational graduate/technical degree

Tools

Basic Windows Applications

Job description

Service Request Fulfilment: Deploy, replace, check, reprogram, and provide other services per customer specifications within agreed timelines.

Testing and Calibration: Ensure installed equipment functions correctly through testing and calibration.

Merchant Training: Train merchants on terminal functionality, care, and security.

Troubleshooting: Efficiently diagnose and resolve technical issues.

On-Site Support: Provide technical assistance on-site, promptly resolving customer concerns.

Communication: Maintain clear updates for customers on service status.

Service Reports: Complete detailed field service and related reports.

Submission of Reports: Ensure timely submission of all required reports.

Expense Liquidation: Follow policies for timely field expense reimbursement.

Inventory Management: Account for all company assets during field assignments.

Others: Attend scheduled trainings and meetings as required.

Technical Vocational graduate/any Technical-related college degree or undergraduate.

Computer literate and knowledgeable in Basic Windows Applications.

Has a motorcycle, updated driver’s license, and ORCR.

Has experience or a background in providing good customer service is an advantage.

Ability to work independently and as a part of a team.

Willing to do Fieldwork.

Willing to work on Holidays and render overtime/on-call per business requirement.

Willing to be trained in our Manila office (with pay - NCR Rate)