Field Services Dispatch & Admin Coordinator

VA Masters; Lucena; On-site; PHP 268,000 - 402,000; Full time

Benefits offered by this job

Room to grow

Owner-led team

Job summary

VA Masters in Lucena, Philippines is seeking a dispatcher and admin assistant to support daily operations for a growing field-service business. You will coordinate technician schedules, prepare the next day’s work, respond to leads, send quotes, confirm bookings, and issue customer invoices.

The ideal candidate has hands-on dispatching and CRM experience, excellent English communication, and the ability to own tasks from planning to completion in a fast-paced environment.

Qualifications

• Proven experience in dispatching or scheduling for a service-based business (HVAC, plumbing, electrical, cleaning, or similar field services)
• Hands-on experience managing a CRM (lead handling, quoting, calendar/booking management)
• Experience preparing invoices and quotes for customers
• Strong written and spoken English with clear, professional communication
• Ability to prioritize and coordinate multiple jobs and teams at once
• Reliable, detail-oriented, and able to work independently
• Comfortable working in a fast-paced environment with shifting daily priorities

Responsibilities

• Coordinate and schedule technician teams across multiple job sites and communities
• Prepare daily and multi-day job schedules so field teams are ready for each site
• Respond to incoming customer leads and enquiries in a timely, professional manner
• Prepare and send quotes to customers based on established pricing guidelines
• Confirm bookings and enter jobs into the company calendar
• Monitor CRM activity and take over conversations or tasks the system cannot complete
• Create and send invoices to customers and follow up as needed
• Maintain accurate customer, job, and pricing records in the CRM
• Support the owners with general administrative tasks as the role develops
• Handle customer phone calls as the role grows and confidence builds

Skills

Dispatching

CRM management

Invoicing

English communication

Multi-job coordination

Independent work

Tools

CRM system

Job description

VA Masters in Lucena, Philippines is seeking a dispatcher and admin assistant to support daily operations for a growing field-service business. You will coordinate technician schedules, prepare the next day’s work, respond to leads, send quotes, confirm bookings, and issue customer invoices.

The ideal candidate has hands-on dispatching and CRM experience, excellent English communication, and the ability to own tasks from planning to completion in a fast-paced environment.