Field-Service Scheduler — Keep Jobs Moving in Queensland

Satellite Office; Metro Manila; On-site; PHP 2,902,000 - 3,795,000; Full time

Job summary

Satellite Office in Australia is seeking a Scheduler to support a fast-moving maintenance and field-service operation across Queensland. You will be the first contact for client and team calls and ensure the right technician or subcontractor is in the right place each day.

You will build and optimise daily schedules, coordinate multiple trades, keep clients informed from allocation to completion, and support safety compliance.

Qualifications

• 2+ years' experience in scheduling, coordination, dispatch, or a similar role.
• Ability to handle a high volume of repetitive tasks accurately.
• Strong attention to detail and organisational skills.
• Ability to prioritise and allocate resources on the fly.
• Calm, effective communication under pressure.
• Proactive, solutions-focused mindset.
• Fast to learn new systems and processes.
• Proficient in MS Office; able to work independently or as part of a team.

Responsibilities

• Handle a high volume of inbound calls from clients and team members as the first point of contact.
• Understand client service requests and translate them into scheduled work.
• Spot and escalate urgent or reactive maintenance jobs so nothing falls through the cracks.
• Build and optimise daily schedules to keep technicians productive and travel time low.
• Coordinate multiple tradesmen and subcontractors to keep a busy job board moving.
• Keep clients informed from job allocation through to completion.
• Support safety and compliance tracking (job tagging, subcontractor documentation).
• Pitch in on general admin and ad hoc scheduling support as the team needs it.

Skills

Scheduling

Coordination

Communication

Detail-oriented

Multitasking

Problem-solving

Team player

Independent worker

Education

Tertiary qualification in PM or related field

Tools

MS Office

Simpro

ServiceM8

ServiceMate

Job description

Satellite Office in Australia is seeking a Scheduler to support a fast-moving maintenance and field-service operation across Queensland. You will be the first contact for client and team calls and ensure the right technician or subcontractor is in the right place each day.

You will build and optimise daily schedules, coordinate multiple trades, keep clients informed from allocation to completion, and support safety compliance.