Appointment Setter (Scheduler) | AU Hours

Satellite Office; Metro Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

Satellite Office is seeking an Appointment Setter (Scheduler) to support a leading Australian construction and maintenance services client. You will plan, scope, schedule and allocate resources to meet internal and external requirements, coordinating technicians, tradespeople, subcontractors and clients to optimize daily schedules.

The ideal candidate is highly organized, proactive and able to stay calm under pressure, juggling multiple priorities and owning issues.

Qualifications

• Minimum 2 years of coordination or scheduling experience.
• Experience in construction or maintenance is advantageous.
• Proficient with Microsoft Office.
• Excellent communication and interpersonal skills.
• Strong initiative with ownership of issues.
• Ability to remain calm under pressure and multitask.
• Attention to detail and methodical approach.

Responsibilities

• Answer high volume calls as first point of contact.
• Liaise with clients to understand service needs and scheduling requirements.
• Monitor urgent maintenance requests and escalate when needed.
• Optimize daily schedules and technician allocations for productivity.
• Coordinate with tradesmen and subcontractors for service work.
• Provide job progress updates to clients.
• Communicate scheduling challenges to management.
• Identify issues and propose practical resolutions.
• Perform general administrative duties as directed by management.
• Provide additional scheduling support as required.
• Meet client requirements through effective scheduling.

Skills

Scheduling

Coordination

Communication

Problem solving

Time management

Teamwork

Attention to detail

Calm under pressure

Education

Project management qualification

Tools

Microsoft Office

Job description

APPOINTMENT SETTER (SCHEDULER)

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme!

WHAT IS AN APPOINTMENT SETTER (SCHEDULER)?

Our awesome client, a leading provider of construction and maintenance services in Australia, is looking for a Scheduler to be part of their Operations team.

As a Scheduler, you will play a key role in ensuring work is properly planned, scoped, scheduled, and resourced to meet both internal and external customer requirements. You'll coordinate technicians, tradesmen, subcontractors, and clients while optimizing daily schedules to maximize productivity and service efficiency.

This role is ideal for a highly organized and proactive professional who can stay calm under pressure, manage multiple priorities, and take ownership of issues. You'll serve as a key point of contact for clients and team members while providing essential administrative and operational support to the business.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

• Answer a high volume of calls from clients and team members, serving as a first point of contact.

• Liaise with clients to understand their service requests, requirements, and scheduling needs.

• Monitor and prioritize urgent and reactive maintenance requests, ensuring critical jobs are escalated and allocated promptly.

• Optimize daily schedules and technician allocations to maximize productivity, minimize travel time, and improve service efficiency.

• Coordinate with multiple tradesmen and subcontractors to schedule a high volume of service work.

• Keep clients informed of work progress, including job completion updates.

• Liaise with management regarding job requirements, scheduling challenges, and operational matters.

• Proactively identify issues and provide practical solutions and resolutions where possible.

• Complete general administrative duties as required by the General Manager or Operations Manager.

• Provide additional operational, administrative, and scheduling support as directed by management.

• Perform other duties as required to meet business and client requirements.

WHAT ARE WE LOOKING FOR?

• Minimum 2 years of experience in coordination or scheduling, preferably within building, construction, or maintenance environments.

• Experience in construction or maintenance is highly advantageous.

• Experience using a variety of computer software packages, including Microsoft Office.

• Highly developed communication and interpersonal skills.

• Strong initiative with the ability to take ownership of issues and demonstrate a positive, "can-do" attitude.

• Strong problem-solving skills with the ability to think proactively and provide practical solutions.

• Excellent attention to detail and a methodical, thorough approach to work.

• Ability to remain calm under pressure while effectively managing multiple tasks and priorities.

• Strong organizational and time-management skills.

• Ability to work effectively as part of a team while also working independently.

• Trustworthy, reliable, and demonstrates strong integrity.

• A relevant project management tertiary qualification is advantageous but not essential.