Service Coordinator and Dispatcher VA

Staff Pilot; Metro Manila; On-site; PHP 2,855,000 - 3,777,000; Full time

Job summary

Staff Pilot is seeking a service coordinator and dispatcher in Brisbane to manage daily schedules for five to seven crews. You will handle 15–25 inbound calls and 20 emails daily, booking work, and updating job details for technicians using ServiceM8.

Ideal candidates will have dispatch or scheduling experience in field service, strong English communication, and the ability to rearrange plans as urgent needs arise. This is an on-site role in a busy electrical service business.

Qualifications

• Dispatch or scheduling experience in field service.
• Excellent spoken and written English.
• Hands-on ServiceM8 experience preferred.
• Ability to make day-to-day scheduling decisions.

Responsibilities

• Answer 15 to 25 inbound calls daily to book work.
• Manage around 20 emails daily for quotes and changes.
• Create jobs and update details for technicians in ServiceM8.
• Build and manage schedules for five to seven crews.
• Accommodate urgent bookings, cancellations, and reschedules.
• Keep customers and technicians informed and follow up on inquiries.
• Flag issues and escalate where needed to keep operations smooth.

Skills

Dispatch experience

Fluent English

Field service scheduling

Australian market familiarity

Tools

ServiceM8

Job description

About the role

You are the service coordinator and dispatcher. Customers call and email you to book work, and you decide who goes where and when. You build and manage the daily schedule for five to seven crews in ServiceM8, taking into account each technician's skills, how long each job will take, where the jobs are, and the travel time between them.

Trades days rarely go to plan. A job runs over, a customer cancels, an urgent callout comes in at 10am. You rearrange the day, let the affected customers and technicians know, and keep things moving. The business needs someone who can make these day-to-day scheduling calls confidently on their own, and who knows when something needs to go to management.

Key responsibilities

• Answering 15 to 25 inbound calls a day from homeowners, businesses and property managers, working out what they need and booking it in
• Managing around 20 emails a day, including quote requests, booking changes and follow-ups
• Creating jobs, updating job details, and keeping job cards accurate for the technicians in ServiceM8
• Building and managing the schedule for five to seven crews, matching the right technician to each job based on skills, job length, location and travel time
• Fitting in emergency and urgent bookings, handling cancellations, delays and reschedules as they happen through the day
• Keeping customers and technicians informed, confirming appointments, letting people know when a tech is running late, and following through on outstanding enquiries until they are closed
• Flagging issues, escalating anything that is not yours to decide, and helping the business run smoothly

About you

• Scheduling or dispatch experience for field service crews. Trades such as electrical, plumbing or air conditioning are ideal, but pest control, cleaning, maintenance or similar field service work is relevant too
• Strong spoken English. You are on the phone with Australian customers all day, so you need to be clear, confident and easy to understand
• Strong written English for emails and job notes
• The confidence to make scheduling decisions on your own, and the judgement to know which ones need management
• Reliable internet with a backup connection and backup power, and a quiet space for calls
• Hands‑on ServiceM8 experience. This business uses ServiceM8 and would strongly prefer someone who has used it. If you have used simPRO, AroFlo, Tradify, Fergus, Jobber, ServiceTitan or a similar field service system, say so
• Experience working for an Australian electrical, plumbing or air conditioning business
• Experience scheduling five or more crews at once
• Experience triaging emergency and after‑hours callouts

About us

An established electrical service and maintenance business based in Brisbane. They run five to seven crews across domestic and commercial work, including 24/7 emergency callouts, air conditioning, smoke alarms, LED and garden lighting, and EV charger installs. It is an owner‑run trades business, so the person in this seat is the link between the customers, the technicians and management.

We are excited to have you join our team!!