Remote Customer Service & Scheduling Coordinator

Overseas; Central Visayas; Remote; PHP 2,513,000 - 3,518,000; Full time

Benefits offered by this job

USD pay bi-monthly

Paid Time Off

Holidays

100% remote

US Eastern Time hours

Direct owner contact

Long-term stability

Job summary

Overseas is seeking a Customer Service Representative to handle inbound calls, book appointments, manage basic administrative tasks, and support field dispatching and billing for a growing pest control company serving homeowners and property managers across Massachusetts.

You will be the first point of contact, keep schedules organized, and provide operational support to keep the field team running smoothly.

Qualifications

• Prior experience in customer service, call handling, appointment booking, or administrative support
• Clear, professional, and warm spoken and written English communication skills
• Comfortable managing inbound calls and booking appointments in a service-based business environment
• Organized and detail-oriented with the ability to manage multiple tasks simultaneously without losing accuracy
• Comfortable learning and working in new software platforms quickly
• Familiarity with GorillaDsk or Go High Level is a strong plus but not required
• Self-directed and reliable in a fully remote environment
• Available to work during US Eastern Time business hours

Responsibilities

• Answer inbound calls from homeowners, landlords, and property managers with professionalism and warmth
• Qualify customer needs, explain service options, and book appointments accurately in GorillaDsk
• Follow up on open inquiries and ensure every customer call is handled promptly and completely
• Maintain a positive and helpful tone across all customer interactions including difficult or frustrated callers
• Manage data entry, record keeping, and basic administrative tasks across company systems
• Keep customer records, appointment details, and service notes accurate and up to date
• Support the owner with administrative requests and operational coordination as needed
• Coordinate scheduling and dispatching for field technicians as needed
• Communicate job details, addresses, and timing to technicians clearly and on time
• Track field team status and flag any scheduling conflicts or gaps proactively
• Assist with invoicing and billing follow-up for completed service appointments
• Track outstanding invoices and support collections outreach for overdue accounts
• Maintain accurate billing records across customer accounts

Skills

Customer service

Appointment booking

Administrative support

English communication

Remote work

Multi-tasking

GorillaDesk familiarity

Tools

GorillaDesk

Go High Level

Job description

Overseas is seeking a Customer Service Representative to handle inbound calls, book appointments, manage basic administrative tasks, and support field dispatching and billing for a growing pest control company serving homeowners and property managers across Massachusetts.

You will be the first point of contact, keep schedules organized, and provide operational support to keep the field team running smoothly.