Field Service Engineer – Lab Diagnostics Equipment

SYSMEX Philippines, Inc.; Cebu City; On-site; PHP 360,000 - 540,000; Full time

Job summary

SYSMEX Philippines, Inc. is seeking a motivated Service Engineer to provide technical support, installation, maintenance, calibration, and repair for diagnostic laboratory equipment.

The role ensures reliable system performance while delivering excellent customer service. The position involves on-site and remote service, extensive travel, and collaboration with customers to resolve issues, perform inspections, and maintain compliance with ISO and regional quality standards.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Strong interpersonal and relationship-building skills.
• Analytical, detail-oriented, and organized.
• Team player with the ability to work independently.
• Eagerness to learn and adapt to new technologies and processes.
• Demonstrates integrity, accountability, proactiveness, and professionalism.

Responsibilities

• Perform preventive maintenance, calibration, and corrective maintenance to ensure optimal equipment performance and minimize downtime.
• Diagnose, troubleshoot, and resolve technical issues via remote and on-site support.
• Install, commission, repair, upgrade, relocate, and decommission equipment per procedures.
• Provide technical recommendations to enhance equipment performance and efficiency.
• Maintain current product knowledge through training and certifications.
• Develop and maintain positive relationships with customers and coordinate with internal stakeholders for scheduling and service delivery.

Skills

Troubleshooting

Customer service

Communication

Interpersonal skills

Analytical thinking

Detail-oriented

Teamwork

Adaptability

Integrity

Education

Engineering degree in Electronics / Electrical / Mechanical / Biomedical

Job description

SYSMEX Philippines, Inc. is seeking a motivated Service Engineer to provide technical support, installation, maintenance, calibration, and repair for diagnostic laboratory equipment.

The role ensures reliable system performance while delivering excellent customer service. The position involves on-site and remote service, extensive travel, and collaboration with customers to resolve issues, perform inspections, and maintain compliance with ISO and regional quality standards.