On-site Medical Equipment Engineer & IT Support

ZEISS Group; Muntinlupa; On-site; PHP 502,000 - 837,000; Full time

Job summary

ZEISS Group in the Philippines seeks a field service engineer to deliver service excellence for its medical equipment portfolio. The role involves tech support, installation, calibration, and preventive maintenance at customer sites, coordinating with back office to meet service deliverables.

You will engage in diagnostics, repairs, and after-sales support for events and customer installations, including weekends, and ensure KPIs like NPS and CSI are met.

Qualifications

• Degree in Electrical & Electronic Engineering or Biomedical Engineering or related field.
• 4–6 years of medical equipment technical support experience including troubleshooting.
• Knowledge of networks, healthcare IT, and data management systems.
• Strong teamwork and interpersonal skills with analytical ability.
• Customer-centric mindset with problem-solving and prioritization skills.

Responsibilities

• Provide technical support and customer care including diagnosis and troubleshooting.
• Carry out repair, installation, calibration, commissioning and preventive maintenance at customer sites.
• Support sales team during seminars, demos, exhibitions and workshops (often on weekends).
• Perform LAN integration and resolve connectivity issues for medical devices and data systems.
• Report promptly to Service Manager on quality issues and ensure customer satisfaction at all touchpoints.

Skills

Troubleshooting

Customer focus

Networking basics

Analytical thinking

Education

Electrical & Electronic Engineering or Biomedical Engineering

Tools

Remote diagnostics tools

Job description

ZEISS Group in the Philippines seeks a field service engineer to deliver service excellence for its medical equipment portfolio. The role involves tech support, installation, calibration, and preventive maintenance at customer sites, coordinating with back office to meet service deliverables.

You will engage in diagnostics, repairs, and after-sales support for events and customer installations, including weekends, and ensure KPIs like NPS and CSI are met.