Laboratory Instrument Specialist & Client Trainer

Roche (Philippines) Inc.

Manila

On-site

PHP 600,000 - 900,000

Full time

2 days ago

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Job summary

Roche Philippines Inc. seeks a Service Engineer to support installations, training, and ongoing instrument maintenance in Manila. You will train internal staff and customers, install and optimize analyzers, and provide go-live support to ensure laboratories operate Roche systems effectively.

You will maintain CRM records, assist with software updates, and escalate issues when needed, contributing to high customer satisfaction and reliability of Roche diagnostics solutions.

Qualifications

Licensed Bachelor Degree in Medical Technology.
Minimum two years of laboratory practice.
Multinational company experience preferred.
Location: Manila/NCR.
Proficiency in English and Filipino.

Responsibilities

Provides internal staff training on analyzers and lab practices.
Conducts operator training for end users after installation.
Installs, configures & optimizes instruments including method verification.
Provides go-live support and ensures customers can operate Roche systems.
Maintains CRM with timely updates and logs service activities.
Handles customer inquiries, escalations and problem resolution.
Visits customers regularly and reports market feedback.
Supports software/assay updates and technical events.

Skills

Training & coaching

Customer service

Technical support

CRM experience

Troubleshooting

Communication skills

Education

Licensed Bachelor Degree in Medical Technology

Tools

Rexis

PIM

RDK

Job description

You will maintain CRM records, assist with software updates, and escalate issues when needed, contributing to high customer satisfaction and reliability of Roche diagnostics solutions.

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