Field Service Engineer: End-User Tech & On-Site Support

Alter Domus; Philippines; Hybrid; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

ACCA study leave

Flexible holidays

Birthday day off

Career development programs

Job summary

Alter Domus is seeking a Field Service Engineer to provide hands-on technical support for laptops, devices, and peripherals across Windows and Mac environments. You will image devices, provision new equipment, and deliver on-site troubleshooting, ensuring high customer satisfaction and timely service delivery.

The role requires familiarity with device provisioning via Intune/Autopilot, strong communication skills, and the ability to handle joiner/mover/leaver processes.

Qualifications

• Basic working knowledge of Windows 11 and Microsoft 365 in an end-user support context.
• Familiarity with device provisioning concepts, preferably using Microsoft Intune or Autopilot.
• Basic understanding of hardware troubleshooting for laptops, desktops and common peripherals.
• Experience using a ticketing tool such as ServiceNow, Remedy, Jira Service Management or equivalent.
• Ability to follow documented procedures accurately and update records consistently.
• Strong communications skills with professional, user-facing manner and a customer-first approach.

Responsibilities

• Prepare, configure and deliver laptops, peripherals and standard workplace equipment to end users as part of joiner, mover and leaver processes.
• Perform device imaging, provisioning and deployment using tools such as Microsoft Intune or Autopilot, following agreed procedures and standard configurations.
• Provide on-site hardware and software troubleshooting for standard workplace issues, including laptops, docking stations, monitors, keyboards, mice, headsets, printers and meeting room equipment.
• Support device swap, repair coordination and reimaging activities, ensuring continuity of service for end users with minimal disruption.
• Schedule and conduct user handovers professionally, providing basic orientation on new equipment and escalating non-standard or complex issues when required.
• Conduct user acceptance testing upon completion of installations or repairs, obtaining sign-off in accordance with agreed procedures.
• Manage loan devices, maintain stockroom accuracy and report discrepancies to the relevant team in a timely manner.
• Update and maintain asset records and inventory data in the ticketing toolset, ensuring accuracy at every stage of the device lifecycle.
• Support logistics activities including receiving, unpacking, verifying and assembling equipment, as well as coordinating returns and faulty device dispatch for warranty or depot repair.
• Prepare devices for reuse or disposal, including supporting data wiping procedures and coordinating device packaging and shipment in line with agreed processes.
• Act as on-site remote hands at assigned locations, supporting infrastructure and network teams where specialised expertise is not available locally.
• Availability to support activities outside standard business hours, including weekends, may be required with prior notice.

Skills

Windows 11

Microsoft 365

Device provisioning

Hardware troubleshooting

Asset management

Ticketing tools

Customer-facing communication

Organised & reliable

Safety standards

English language

Education

ITIL Foundation

CompTIA A+

Microsoft Fundamentals

Tools

ServiceNow

Remedy

Jira Service Management

Job description

Alter Domus is seeking a Field Service Engineer to provide hands-on technical support for laptops, devices, and peripherals across Windows and Mac environments. You will image devices, provision new equipment, and deliver on-site troubleshooting, ensuring high customer satisfaction and timely service delivery.

The role requires familiarity with device provisioning via Intune/Autopilot, strong communication skills, and the ability to handle joiner/mover/leaver processes.