Information Technology Desktop Support

Sky Systems, Inc. (SkySys); Cebu City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Sky Systems, Inc. (SkySys) is hiring an L2 Field Service Engineer to provide on-site IT support, troubleshooting, and maintenance for desktops, laptops, printers, and mobile devices in Cebu City.

Ideal for new graduates or professionals with 2–5 years in IT support; you will install hardware, assist with network issues, manage tickets, follow SLA timelines, and escalate complex problems to L2/L3 teams.

Qualifications

• Bachelor's degree or equivalent experience in IT/CS.
• 0–2 years in IT support or field service, freshers with strong technical knowledge may apply.
• Familiarity with hardware components, networking basics, and productivity tools.

Responsibilities

• Provide on-site support for desktops, laptops, printers, and mobile devices.
• Perform hardware installation, replacement, and basic repairs.
• Troubleshoot OS-related issues (Windows/macOS) and common apps.
• Provide basic network support (LAN/Wi-Fi) and patching.
• Install and configure software per company policies and SLAs.
• Escalate unresolved issues to L2/L3 teams and maintain logs.
• Maintain service logs, update ticketing tools, and meet SLA timelines.
• Assist users courteously and communicate technical details clearly.

Skills

Hardware troubleshooting

Networking fundamentals

Office 365

English communication

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Remedy

Jira

Job description

The L2 Field Service Engineer will provide on-site technical support, troubleshooting, and maintenance for IT systems and end-user devices. This role is ideal for candidates starting their technology career or those with 2-5 years of experience in IT support or field services.

Key Responsibilities

• Provide on-site support for desktops, laptops, printers, and mobile devices.
• Perform hardware installation, replacement, and basic repairs.
• Troubleshoot OS-related issues (Windows / macOS) and common applications.
• Provide basic network support (LAN/Wi-Fi connectivity, patching).
• Install and configure software as per company policies.
• Escalate unresolved issues to L2/L3 teams.
• Maintain service logs, update ticketing tools, and follow SLA timelines.
• Assist users courteously and communicate technical details clearly.

Required Skills & Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
• 0–2 years of experience in IT support or field service (freshers with strong technical knowledge may also apply).
• Basic understanding of:
• Hardware components & troubleshooting
• Networking fundamentals (TCP/IP, LAN, Wi-Fi)
• Office 365 and common productivity tools
• Ability to diagnose and resolve basic technical issues.
• Good communication skills in English ;

Preferred Skills

• Experience using ticketing tools (ServiceNow, Remedy, Jira, etc.)
• Basic scripting knowledge (PowerShell, Bash)