Field Service Engineer

Alter Domus; Philippines; Hybrid; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

ACCA study leave

Flexible holidays

Birthday day off

Career development programs

Job summary

Alter Domus is seeking a Field Service Engineer to provide hands-on technical support for laptops, devices, and peripherals across Windows and Mac environments. You will image devices, provision new equipment, and deliver on-site troubleshooting, ensuring high customer satisfaction and timely service delivery.

The role requires familiarity with device provisioning via Intune/Autopilot, strong communication skills, and the ability to handle joiner/mover/leaver processes.

Qualifications

• Basic working knowledge of Windows 11 and Microsoft 365 in an end-user support context.
• Familiarity with device provisioning concepts, preferably using Microsoft Intune or Autopilot.
• Basic understanding of hardware troubleshooting for laptops, desktops and common peripherals.
• Experience using a ticketing tool such as ServiceNow, Remedy, Jira Service Management or equivalent.
• Ability to follow documented procedures accurately and update records consistently.
• Strong communications skills with professional, user-facing manner and a customer-first approach.

Responsibilities

• Prepare, configure and deliver laptops, peripherals and standard workplace equipment to end users as part of joiner, mover and leaver processes.
• Perform device imaging, provisioning and deployment using tools such as Microsoft Intune or Autopilot, following agreed procedures and standard configurations.
• Provide on-site hardware and software troubleshooting for standard workplace issues, including laptops, docking stations, monitors, keyboards, mice, headsets, printers and meeting room equipment.
• Support device swap, repair coordination and reimaging activities, ensuring continuity of service for end users with minimal disruption.
• Schedule and conduct user handovers professionally, providing basic orientation on new equipment and escalating non-standard or complex issues when required.
• Conduct user acceptance testing upon completion of installations or repairs, obtaining sign-off in accordance with agreed procedures.
• Manage loan devices, maintain stockroom accuracy and report discrepancies to the relevant team in a timely manner.
• Update and maintain asset records and inventory data in the ticketing toolset, ensuring accuracy at every stage of the device lifecycle.
• Support logistics activities including receiving, unpacking, verifying and assembling equipment, as well as coordinating returns and faulty device dispatch for warranty or depot repair.
• Prepare devices for reuse or disposal, including supporting data wiping procedures and coordinating device packaging and shipment in line with agreed processes.
• Act as on-site remote hands at assigned locations, supporting infrastructure and network teams where specialised expertise is not available locally.
• Availability to support activities outside standard business hours, including weekends, may be required with prior notice.

Skills

Windows 11

Microsoft 365

Device provisioning

Hardware troubleshooting

Asset management

Ticketing tools

Customer-facing communication

Organised & reliable

Safety standards

English language

Education

ITIL Foundation

CompTIA A+

Microsoft Fundamentals

Tools

ServiceNow

Remedy

Jira Service Management

Job description

Job Description:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

ABOUT US:

As Field Service Engineer (FSE), You will be responsible providing hands-on technical support for laptops, mobile devices, and peripherals, including imaging, hardware diagnostics, inventory management, on windows-based systems as well as Mac system troubleshooting to end users. This role blends technical expertise with customer-facing communication skills, ensuring reliable servicedeliveryand maintaining customer satisfaction.

Your responsibilities:

• Prepare,configureand deliverlaptops,peripheralsand standard workplace equipment to end users as part of joiner,moverand leaver processes.
• Perform device imaging, provisioning and deploymentusing tools such as Microsoft Intune or Autopilot, following agreed procedures and standard configurations.
• Provide on-site hardware and software troubleshootingfor standard workplace issues, including laptops, docking stations, monitors, keyboards, mice, headsets,printersand meeting room equipment.
• Support device swap,repair coordination and reimaging activities, ensuring continuity of service for end users with minimal disruption.
• Schedule and conduct user handoversprofessionally, providing basic orientation on new equipment and escalating non-standard or complex issues whenrequired.
• Conduct user acceptance testingupon completion of installations or repairs, obtaining sign-offin accordance withagreed procedures.
• Manage loan devices,maintainstockroomaccuracyand report discrepancies to the relevant teamin a timely manner.
• Update andmaintainasset recordsand inventory data in the ticketing toolset, ensuring accuracy at every stage of the device lifecycle.
• Supportlogisticsactivitiesincluding receiving, unpacking,verifyingand assembling equipment, as well as coordinating returns and faulty device dispatch for warranty or depot repair.
• Prepare devices for reuse or disposal, including supporting data wiping procedures and coordinating device packaging and shipment in line with agreed processes.
• Act as on-site remote hands at assigned locations,supporting infrastructure and network teamswherespecialisedexpertiseis not available locally. This includes power cycling equipment, running basic diagnostics, confirming network connectivity, performing visualinspectionsandassistingwith basic rack and stack operations whererequired.
• Availability to support activities outside standard business hours, including weekends, may berequiredwith prior notice — particularly in the context of infrastructure maintenance windows, switch upgrades, disasterrecoveryor business continuity exercises.

Your profile:

• Basic working knowledge of Windows 11 and Microsoft 365 in an end-user support context.
• Familiarity with device provisioning concepts, preferably using Microsoft Intune or Autopilot.
• Basic understanding of hardware troubleshooting for laptops,desktopsand common peripherals.
• Basic awareness of asset management principles, inventoryprocessesand data protection requirements.
• Experience usinga ticketing toolsuch as ServiceNow, Remedy, Jira Service Management or equivalent.
• Ability to follow documented procedures accurately and update records consistently.
• Strong communicationskills withprofessional, user-facingmannerand a customer-first approach.
• Organisedand reliable, with the ability to manage concurrent tasks andprioritiseworkload effectively.
• Compliance with safety protocols and quality standards isalways expected, as this role acts as the on-site representative of the companys technology and service standards.

Nice to have:

• ITIL Foundation, CompTIA A+, MicrosoftFundamentalsor equivalent vendor hardware certification.
• Experience supporting Mac OS environments.
• English isrequired. Knowledge of the local language of the assigned site is an advantage and may be required depending on location.

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WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.

Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/

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Requirements: