Field Service Engineer – Automotive (Cebu)

Toyota Motor Philippines Corporation; Mandaue; On-site; PHP 500,000 - 800,000; Full time

Job summary

TMP is seeking an Automotive/Field Service Engineer to join our Technical Service Department at our satellite office in Mandaue, Cebu. You will support the Visayas dealer network with complex vehicle issues via remote diagnostics or on-site visits.

You will prepare Technical Reports and Field Evaluation Reports for safety-related cases, coordinating with Toyota affiliates on customer handling and marketing activities. Strong communication and data-analysis skills are essential.

Qualifications

• Bachelor's/College Degree in Mechanical Engineering, Automotive Engineering, or related technical field.
• Experience in vehicle diagnostics, automotive servicing, or technical troubleshooting is preferred.
• Valid Philippines Driver's License is required.

Responsibilities

• Provide repair support to Visayas dealer network for complex vehicle issues via remote diagnostics or on-site visits.
• Create Technical Report for assisted cases and Field Evaluation Report for safety-related cases.
• Coordinate with Toyota Internal Affiliates regarding Customer Handling and Marketing activities.
• Collaborate with Regional Affiliates and Dealer Network to improve repair assistance programs.
• Facilitate serviceability Kaizen requests to Regional affiliates as part of market concern improvement.

Skills

Technical report writing

Presentation

Oral and written communication

Interpersonal skills

MS Office

Microsoft 365

SAP

Vehicle Diagnostic Software

Education

Bachelor's/College Degree in Mechanical Engineering, automotive engineering or related technical field

Tools

MS Office

Microsoft 365

SAP

Vehicle Diagnostic Software

Job description

Toyota Motor Philippines is looking for an Automotive/Field Service Engineer to join our Technical Service Department based in TMP's satellite office located in Toyota Mandaue South, Cebu.

The Automotive/Field Service Engineeris a member of the Repair SupportSection that is responsible for providing technical assistance to Visayas dealer network for hard to diagnose cases.

In this role, you are expected to be a domain expert in data analysis and technical report writing and presentation.

Your role and responsibilities:

• Provide repair support to Visayas dealer network for complex vehicle issues through remote diagnostics or on-site visits.

• Creation of Technical Report for assisted cases and Field Evaluation Report for safety related cases.

• Coordination with Toyota Internal Affiliates regarding Customer Handling and Marketing activities.

• Work jointly with Toyota Regional Affiliates and Dealer Network to enhance repair assistance programs.

• Facilitate serviceability Kaizen request to Regional affiliates as part of market concern improvement.

Our perfect match:

• Candidate must possess at leastBachelor's/College Degreein Mechanical Engineering, Automotive Engineering, or related technical field.

• Experience in vehicle diagnostics, automotive servicing, or technical troubleshooting is preferred.

• MUST HAVE a valid Philippines Driver's License.

• You can make customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.

• You have achieved a satisfactory level of technical and professional skill or knowledge in position-related areas and are keeping up with current developments and trends in areas of expertise.

• You are capable of clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

• You effectively manage your time and resources to ensure that work is completed efficiently.

• You can maintain stable performance under pressure or opposition (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others and to the organization.

Skills required:

• Technical report writing skills and presentation

• Excellent oral and written communication skills

• Has good interpersonal skills

• Proficient in the use of MS Office applications

• Knowledgeable in Microsoft 365 applications (Teams, Sharepoint, Office, Forms, Outlook, Presentations)

• Knowledge in SAP application andVehicle Diagnostic Software is an advantage