Field Service Dispatcher: Scheduling & Coordination Pro

Hammerjack Pty Ltd; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Diebold Nixdorf in the Philippines seeks a Field Service Dispatch specialist to liaison between customers, Field Operations and internal teams. You will coordinate appointments, monitor technician status, and manage schedules to ensure timely, high-quality service.

Responsible for optimizing routes, handling rescheduling, and maintaining SLAs while delivering excellent customer experiences and accurate documentation.

Qualifications

• Education or equivalent work experience required.
• 0-2 years of relevant experience in Field Service Dispatch.
• Good written and verbal communication skills.

Responsibilities

• Familiarize with Field Service Dispatcher methods and practices.
• Perform basic dispatching duties under guidance, including monitoring technician status.
• Check job pools and schedules to identify unfilled time slots, overbooking, cancellations and other situations.
• Manage job scheduling, arrival times and shift completions.
• Assign or reassign work to meet evolving customer requirements.
• Ensure technicians routes are efficient and aligned with expectations.
• Supervise backfill of daily openings in scheduled routes.
• Respond to internal and external customers regarding appointment verification, rescheduling and missed appointments.
• Prepare and update calendars based on work assignments and reassignments.
• Attend training and keep up with product, service, customer updates and cross-training.
• Read updated reference materials and announcements pertaining to schedules and changes.

Skills

Good written and verbal communication

Education

Education or equivalent work experience

Tools

Mobile resource management tools

Job description

Diebold Nixdorf in the Philippines seeks a Field Service Dispatch specialist to liaison between customers, Field Operations and internal teams. You will coordinate appointments, monitor technician status, and manage schedules to ensure timely, high-quality service.

Responsible for optimizing routes, handling rescheduling, and maintaining SLAs while delivering excellent customer experiences and accurate documentation.