Field QA Specialist

Home Credit Philippines; Daet; Hybrid; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Hybrid work set-up

Permanent dayshift schedule

Up to 20% variable performance-based bonus

HMO on Day 1 / HMO with dependents

Access to mental health coverage

Wellness leave and birthday leave benefits

Internal career mobility

Opportunity to work and train in international offices

Job summary

Home Credit Philippines is looking for a Field QA Specialist responsible for risk mitigation activities related to regulatory compliance and fraud prevention. This role involves evaluating Field Visits, coaching Field Officers, and preparing detailed reports on quality issues.

The ideal candidate has at least 1 year of experience in a similar role, strong analytical and communication skills, and must be proficient in Tagalog and English. The position offers a hybrid work setup and various employee benefits including health coverage from Day 1.

Qualifications

• At least 1 year of experience in an equivalent role.
• Experience in quality or related fields is required.
• Ability to prepare detailed reports on quality issues.
• Well organized with strong attention to detail.
• Must be able to communicate effectively with senior management.
• Proficiency in Tagalog and English is necessary.

Responsibilities

• Perform Risk Mitigation activities related to compliance and fraud prevention.
• Evaluate and monitor Field Visits.
• Identify and report possible fraudulent activities.
• Coaching and mentoring Field Officers.
• Create valuable reports and insights for QA.

Skills

Analytical mindset

Problem-solving skills

Excellent communication skills

Knowledge of quality processes

Job description

About the Role

The Field QA Specialists are responsible for performing Risk Mitigation activities specific to regulatory compliance, fraud prevention, and company loss.

What You’ll Do

• Should have strong knowledge and understanding of current company processes
• Evaluate and monitor Field Visits
• Adhere to any process‑improvement initiatives (e.g. trackers, violation coaching)
• Identify possible fraudulent activities that may result in company loss
• Report and create tickets for challenges encountered
• Serve as a point of contact for internal initiatives like QA Intervention, ad‑hoc tasks, and special validation projects
• Coaching and mentoring Field Officers
• Create valuable reports based on collated data and share QA insights
• Perform ad‑hoc tasks to help the team’s productivity

What You Need To Have

• At least 1 year of experience in an equivalent role
• Experience working in quality or related fields
• Prepare detailed reports and documentation on quality issues, including findings, recommendations, and corrective actions taken
• Escalate potential and fraudulent activities captured during QA validation
• Analytical mindset, problem‑solving skills, well organized, and meticulous attention to detail
• Excellent communication skills and ability to effectively communicate with senior management
• Tagalog, English or local dialect spoken and written (our company language). Local availability required
• Advantage if holding a motorcycle and updated driver’s license

Job Perks You’ll Enjoy

• Hybrid work set‑up
• Permanent dayshift schedule
• Up to 20% variable performance‑based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness leave and birthday leave benefits
• Internal career mobility
• Opportunity to work and train in international offices

Equity, Diversity & Inclusion

We’re all about creating a welcoming place where everyone feels valued for who they are. Everyone gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.