Hybrid Field QA Lead — Risk & Fraud Mitigation

Home Credit Philippines; Philippines; Hybrid; PHP 260,000 - 380,000; Full time

Benefits offered by this job

Hybrid work set-up

Permanent dayshift schedule

Up to 20% variable performance-based (

Job summary

Home Credit Philippines is seeking a Field QA Specialist to mitigate risks in regulatory compliance, fraud prevention, and losses. The role involves QA validations, monitoring field visits, and generating reports to support risk controls.

This position offers a hybrid work setup and opportunities for professional growth. Ideal candidates have at least 1 year of quality experience, strong analytical skills, and clear communication with senior management.

Qualifications

• At least 1 year of experience in a Quality or equivalent role.
• Experience working in Quality or similar functions.
• Prepare detailed reports on quality issues, findings, recommendations, and corrective actions.

Responsibilities

• Evaluate and monitor Field Visits.
• Adhere to process improvement initiatives (e.g. Trackers, Violation Coaching).
• Identify fraudulent activities that may cause company loss.
• Report and create tickets for challenges encountered.
• Act as a POC for QA interventions and special validation/projects.
• Coach and mentor Field Officers.
• Create valuable reports from collated data and share QA insights.
• Handle ad hoc tasks to boost team productivity.

Skills

QA Validation

Fraud Detection

Risk Mitigation

Data Reporting

Stakeholder comms

Process Improvement

Bilingual

Job description

Home Credit Philippines is seeking a Field QA Specialist to mitigate risks in regulatory compliance, fraud prevention, and losses. The role involves QA validations, monitoring field visits, and generating reports to support risk controls.

This position offers a hybrid work setup and opportunities for professional growth. Ideal candidates have at least 1 year of quality experience, strong analytical skills, and clear communication with senior management.