Field Ops Dispatcher & Admin Assistant

VA Masters; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Job summary

VA Masters in the Philippines seeks a practical Dispatcher and Admin Assistant to organize technician schedules, prepare daily work plans, and manage customer inquiries. You will use a CRM to track leads, quotes, and bookings while providing timely invoicing and follow-ups.

The ideal candidate has hands-on dispatching and CRM experience, strong English communication, and the ability to work independently in a fast-paced environment with shifting priorities.

Qualifications

• Proven experience in dispatching or scheduling for a service-based business (HVAC, plumbing, electrical, or similar).
• Hands-on experience managing a CRM (lead handling, quoting, calendar/booking management).
• Experience preparing invoices and quotes for customers.
• Strong written and spoken English with clear, professional communication.
• Ability to prioritize and coordinate multiple jobs and teams at once.
• Reliable, detail-oriented, and able to work independently.
• Comfortable in a fast-paced environment with shifting priorities.

Responsibilities

• Coordinate and schedule technician teams across multiple job sites and communities.
• Prepare daily and multi-day job schedules so field teams are ready for each site.
• Respond to incoming customer leads and enquiries in a timely, professional manner.
• Prepare and send quotes to customers based on established pricing guidelines.
• Confirm bookings and enter jobs into the company calendar.
• Monitor CRM activity and take over conversations or tasks the system cannot complete.
• Create and send invoices to customers and follow up as needed.
• Maintain accurate customer, job, and pricing records in the CRM.
• Support the owners with general administrative tasks as the role develops.
• Handle customer phone calls as the role grows and confidence builds.

Skills

Dispatching & scheduling

CRM management

Invoicing & quoting

English communication

Multi-tasking & prioritization

Independent work

Tools

CRM software

Invoicing tools

Job description

VA Masters in the Philippines seeks a practical Dispatcher and Admin Assistant to organize technician schedules, prepare daily work plans, and manage customer inquiries. You will use a CRM to track leads, quotes, and bookings while providing timely invoicing and follow-ups.

The ideal candidate has hands-on dispatching and CRM experience, strong English communication, and the ability to work independently in a fast-paced environment with shifting priorities.