Field Operations Dispatcher & CRM Admin

Tavor Perry; Calbayog; On-site; PHP 240,000 - 360,000; Full time

Job summary

Tavor Perry is seeking an organized Dispatcher and Admin Assistant to support a growing field-service operation in Samar. You will coordinate technician schedules, prepare daily and multi-day plans, respond to customer leads, send quotes, and process bookings and invoices.

A CRM-driven workflow will guide much of the process while you provide the human touch where needed. Ideal candidates will have hands-on dispatching and CRM experience, excellent English communication, and a proactive approach

Qualifications

• Proven experience in dispatching or scheduling for service-based operations.
• Hands-on CRM experience including lead handling, quoting, and booking management.
• Experience creating invoices and quotes for customers.
• Strong written and spoken English with professional communication.
• Ability to prioritize and coordinate multiple jobs and teams simultaneously.
• Reliable, detail-oriented, and autonomous working style.
• Comfort with a fast-paced environment and shifting daily priorities.

Responsibilities

• Coordinate and schedule technician teams across multiple job sites and communities.
• Prepare daily and multi-day job schedules so field teams are ready for each site.
• Respond to incoming customer leads and enquiries in a timely, professional manner.
• Prepare and send quotes to customers based on established pricing guidelines.
• Confirm bookings and enter jobs into the company calendar.
• Monitor CRM activity and take over conversations or tasks the system cannot complete.
• Create and send invoices to customers and follow up as needed.
• Maintain accurate customer, job, and pricing records in the CRM.
• Support the owners with general administrative tasks as the role develops.
• Handle customer phone calls as the role grows and confidence builds.

Skills

Dispatching

CRM management

Invoicing

English communication

Multitasking

Independent work

Organizational planning

Tools

CRM system

Job description

Tavor Perry is seeking an organized Dispatcher and Admin Assistant to support a growing field-service operation in Samar. You will coordinate technician schedules, prepare daily and multi-day plans, respond to customer leads, send quotes, and process bookings and invoices.

A CRM-driven workflow will guide much of the process while you provide the human touch where needed. Ideal candidates will have hands-on dispatching and CRM experience, excellent English communication, and a proactive approach