Dispatch & Admin Pro: Grow with a Small, Owner-Led Team

VA Masters; Bago; On-site; PHP 279,000 - 424,000; Full time

Job summary

VA Masters in the Philippines is seeking an organized Dispatcher and Admin Assistant to support daily operations of a growing field-service business. You will coordinate technician schedules, prepare next-day work, respond to leads, send quotes, confirm bookings, and issue invoices using our CRM.

Ideal candidate has dispatching and CRM experience, communicates in clear English, and can own operations to keep everything running smoothly in a fast-paced environment.

Qualifications

• Proven experience in dispatching or scheduling for a service-based business
• Hands-on experience managing a CRM (lead handling, quoting, calendar/booking management)
• Experience preparing invoices and quotes for customers
• Strong written and spoken English with clear, professional communication
• Ability to prioritize and coordinate multiple jobs and teams at once
• Reliable, detail-oriented, and able to work independently
• Comfortable working in a fast-paced environment with shifting daily priorities

Responsibilities

• Coordinate and schedule technician teams across multiple job sites and communities
• Prepare daily and multi-day job schedules so field teams are ready for each site
• Respond to incoming customer leads and enquiries in a timely, professional manner
• Prepare and send quotes to customers based on established pricing guidelines
• Confirm bookings and enter jobs into the company calendar
• Monitor CRM activity and take over conversations or tasks the system cannot complete
• Create and send invoices to customers and follow up as needed
• Maintain accurate customer, job, and pricing records in the CRM
• Support the owners with general administrative tasks as the role develops
• Handle customer phone calls as the role grows and confidence builds

Skills

Dispatching

CRM management

Invoicing & quotes

English communication

Multitasking

Attention to detail

Fast-paced environment

Tools

CRM system

Invoicing software

Job description

VA Masters in the Philippines is seeking an organized Dispatcher and Admin Assistant to support daily operations of a growing field-service business. You will coordinate technician schedules, prepare next-day work, respond to leads, send quotes, confirm bookings, and issue invoices using our CRM.

Ideal candidate has dispatching and CRM experience, communicates in clear English, and can own operations to keep everything running smoothly in a fast-paced environment.