Field Collector

Eagle Eye Business & Collection Services, Inc.; Pangasinan; Presencial; PHP 167.000 - 279.000; Jornada completa

Descripción de la vacante

Eagle Eye Business & Collection Services, Inc. is looking for a proactive Field Collection Agent to visit clients with overdue accounts, collect payments, locate and recover assets, and prepare repossession-related documents.

You will negotiate settlements, gather proof of payment, and coordinate with the legal team as needed. The role requires fieldwork, travel within the assigned area, and a strong focus on reliability and communication.

Formación

• Must own a motorcycle.
• Must have a valid driver's license.
• Willing to conduct fieldwork and travel within the assigned area.
• Responsible, reliable, and hardworking.
• Good communication and interpersonal skills.
• Familiarity with the assigned area is an advantage.
• Willing to start as soon as possible.

Responsabilidades

• Conduct field visits to clients with overdue accounts to collect payments, gather proof of payment, negotiate settlements, verify asset locations and assess repossession feasibility.
• Locate and recover company assets from delinquent customers.
• Deliver collection notices and other necessary documents.
• Assess customers’ ability to pay and recommend actions.
• Coordinate with the legal team for accounts requiring legal action.
• Negotiate with customers for voluntary surrender of assets when applicable.
• Maintain accurate records of collection efforts, payments received, and repossessed items.
• Safeguard repossessed assets and ensure proper documentation.
• Report daily collection and recovery activities to the immediate superior and to the respective Viber group.
• Escalate unresolved or problematic accounts and misconduct by subordinates.
• Handle disputes and objections professionally while maintaining good customer relations.
• Conduct skip tracing and investigative efforts to locate assets and uncooperative clients.
• Maintain coordination with the Account Analyst.
• Monitor assigned accounts and achievement of collection and provision targets.
• Follow all company policies and legal guidelines related to repossession procedures.
• Perform other related tasks assigned by the immediate superior.

Conocimientos

Motorcycle ownership

Valid driver\'s license

Fieldwork

Communication

Interpersonal skills

Area familiarity

Willing to travel

Reliability

Descripción del empleo

1. Conduct field visits to clients with overdue accounts to collect payments, gather proof of payment, negotiate settlements, verify asset locations and assess repossession feasibility.

2. Locate and recover company assets (e.g., vehicles or other collateral) from delinquent customers.

3. Deliver collection notices, demand letters, and other necessary documents.

4. Assess customers’ ability to pay and recommend appropriate actions.

5. Coordinate with the legal team for accounts requiring legal action.

6. Negotiate with customers to encourage voluntary surrender of assets when applicable.

7. Maintain accurate records of collection efforts, payments received, and repossessed items.

8. Safeguard repossessed assets and ensure proper documentation.

9. Report daily collection and recovery activities to the immediate superior and to the respective Viber group.

10. Escalate unresolved or problematic accounts and misconduct by subordinates to the immediate superior.

11. Handle disputes and objections professionally while maintaining good customer relations.

12. Conduct skip tracing and investigative efforts to locate assets and uncooperative clients.

13. Maintain constant coordination and communication with the Account Analyst.

14. Monitor assigned accounts and achieved collection and provision target.

15. Follow all company policies and legal guidelines related to repossession procedures.

16. Perform other related tasks assigned by the immediate superior.

Qualifications:

• Must own a motorcycle
• Must have a valid driver's license
• Willing to conduct fieldwork and travel within the assigned area
• Responsible, reliable, and hardworking
• Good communication and interpersonal skills
• Familiarity with the assigned area is an advantage
• Willing to start as soon as possible