Field Collector

Eagle Eye Business & Collection Services, Inc.; Cagayan de Oro; On-site; PHP 180,000 - 240,000; Full time

Job summary

Eagle Eye Business & Collection Services, Inc. is seeking a Field Collection Agent to conduct on-site visits to locate overdue accounts, collect payments, and negotiate settlements.

You will verify asset locations, coordinate with the legal team when needed, and maintain precise records of actions, payments, and repossessed items. Must own a motorcycle, hold a valid driver's license, and be ready to travel within Cagayan de Oro and surrounding areas.

Qualifications

• Must have strong communication skills and professional demeanor.
• Ability to interact respectfully with clients and stakeholders.
• Willingness to perform field visits and travel within the assigned area.
• Must own a motorcycle and have a valid driver's license.
• Familiarity with the assigned area is an advantage.
• Must be reliable, diligent and able to meet targets.

Responsibilities

• Conduct field visits to collect overdue payments and gather proof of payment.
• Locate and recover company assets from delinquent customers.
• Deliver collection notices and demand letters as required.
• Assess customers’ ability to pay and recommend actions.
• Coordinate with legal team for accounts needing legal action.
• Negotiate with customers to encourage voluntary surrender of assets.
• Maintain accurate records of collection efforts and repossessed items.
• Safeguard repossessed assets and ensure proper documentation.
• Report daily activities to supervisor and relevant groups.
• Escalate unresolved or problematic accounts to supervisor.

Skills

Communication skills

Interpersonal skills

Fieldwork

Motorcycle ownership

Driver's license

Willingness to travel

Reliability

Negotiation

Job description

1. Conduct field visits to clients with overdue accounts to collect payments, gather proof of payment, negotiate settlements, verify asset locations and assess repossession feasibility.

2. Locate and recover company assets (e.g., vehicles or other collateral) from delinquent customers.

3. Deliver collection notices, demand letters, and other necessary documents.

4. Assess customers’ ability to pay and recommend appropriate actions.

5. Coordinate with the legal team for accounts requiring legal action.

6. Negotiate with customers to encourage voluntary surrender of assets when applicable.

7. Maintain accurate records of collection efforts, payments received, and repossessed items.

8. Safeguard repossessed assets and ensure proper documentation.

9. Report daily collection and recovery activities to the immediate superior and to the respective Viber group.

10. Escalate unresolved or problematic accounts and misconduct by subordinates to the immediate superior.

11. Handle disputes and objections professionally while maintaining good customer relations.

12. Conduct skip tracing and investigative efforts to locate assets and uncooperative clients.

13. Maintain constant coordination and communication with the Account Analyst.

14. Monitor assigned accounts and achieved collection and provision target.

15. Follow all company policies and legal guidelines related to repossession procedures.

16. Perform other related tasks assigned by the immediate superior.

Qualifications:

• Must own a motorcycle

• Must have a valid driver's license

• Willing to conduct fieldwork and travel within the assigned area

• Responsible, reliable, and hardworking

• Good communication and interpersonal skills

• Familiarity with the assigned area is an advantage

• Willing to start as soon as possible