Field Collector

Eagle Eye Business & Collection Services, Inc.; Koronadal; On-site; PHP 201,000 - 312,000; Full time

Job summary

Eagle Eye Business & Collection Services, Inc. seeks a Field Collections Agent to visit clients with overdue accounts, collect payments, and locate assets. The role involves negotiating settlements, delivering notices, and coordinating with the legal team to pursue action when needed.

Candidates must own a motorcycle, hold a valid driver’s license, and be willing to travel within the area. Strong communication and reliability are essential for maintaining professional client relations.

Qualifications

• Must own a motorcycle.
• Must have a valid driver’s license.
• Willing to conduct fieldwork and travel within the assigned area.
• Responsible, reliable, and hardworking.
• Good communication and interpersonal skills.
• Familiarity with the assigned area is an advantage.
• Willing to start as soon as possible.

Responsibilities

• Conduct field visits to collect payments, gather proof of payment, and negotiate settlements.
• Locate and recover company assets from delinquent customers.
• Deliver collection notices, demand letters, and other necessary documents.
• Assess customers’ ability to pay and recommend actions.
• Coordinate with the legal team for accounts requiring action.
• Negotiate for voluntary surrender of assets when applicable.
• Maintain accurate records of collection efforts and assets.
• Safeguard repossessed assets and document properly.
• Report daily activities to supervisor and group chats.
• Escalate unresolved or problematic accounts to supervisor.
• Handle disputes professionally while maintaining relations.
• Conduct skip tracing and locate assets and uncooperative clients.
• Coordinate with the Account Analyst.
• Monitor accounts for collection targets.
• Follow company policies and legal guidelines on repossession.
• Perform related tasks assigned by the superior.

Skills

Motorcycle owner

Valid driver’s license

Fieldwork willingness

Reliability and work ethic

Communication skills

Area familiarity

Immediate start availability

Job description

Job description:

1. Conduct field visits to clients with overdue accounts to collect payments, gather proof of payment, negotiate settlements, verify asset locations and assess repossession feasibility.

2. Locate and recover company assets (e.g., vehicles or other collateral) from delinquent customers.

3. Deliver collection notices, demand letters, and other necessary documents.

4. Assess customers' ability to pay and recommend appropriate actions.

5. Coordinate with the legal team for accounts requiring legal action.

6. Negotiate with customers to encourage voluntary surrender of assets when applicable.

7. Maintain accurate records of collection efforts, payments received, and repossessed items.

8. Safeguard repossessed assets and ensure proper documentation.

9. Report daily collection and recovery activities to the immediate superior and to the respective Viber group.

10. Escalate unresolved or problematic accounts and misconduct by subordinates to the immediate superior.

11. Handle disputes and objections professionally while maintaining good customer relations.

12. Conduct skip tracing and investigative efforts to locate assets and uncooperative clients.

13. Maintain constant coordination and communication with the Account Analyst.

14. Monitor assigned accounts and achieved collection and provision target.

15. Follow all company policies and legal guidelines related to repossession procedures.

16. Perform other related tasks assigned by the immediate superior.

Qualifications:

• Must own a motorcycle
• Must have a valid driver's license
• Willing to conduct fieldwork and travel within the assigned area
• Responsible, reliable, and hardworking
• Good communication and interpersonal skills
• Familiarity with the assigned area is an advantage
• Willing to start as soon as possible