Field Analyst (Field Collector)

Eagle Eye Business and Collection Services, Inc.; Cebu City; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Performance Bonus

Anniversary Gifts

Life Insurance

HMO

Annual Company Trip

Free Meals

Job summary

Eagle Eye Business and Collection Services, Inc. in Cebu City is seeking a dedicated Collections Officer to conduct field visits, locate assets, deliver notices, and negotiate settlements with overdue accounts.

You will assess customers' ability to pay, coordinate with the legal team, and maintain accurate records. The role involves skip tracing, asset safeguarding, reporting daily activities, escalating difficult cases, and complying with policies and legal guidelines.

Qualifications

• Experience in field collections and asset recovery preferred.
• Ability to assess payment capacity and negotiate settlements.
• Familiarity with legal coordination for collections actions.

Responsibilities

• Conduct field visits to collect payments, gather proof of payment, negotiate settlements, verify asset locations and assess repossession feasibility.
• Locate and recover company assets (e.g., vehicles or other collateral) from delinquent customers.
• Deliver collection notices, demand letters, and other necessary documents.
• Assess customers’ ability to pay and recommend appropriate actions.
• Coordinate with the legal team for accounts requiring legal action.
• Negotiate with customers to encourage voluntary surrender of assets when applicable.
• Maintain accurate records of collection efforts, payments received, and repossessed items.
• Safeguard repossessed assets and ensure proper documentation.
• Report daily collection and recovery activities to the immediate superior and to the respective Viber group.
• Escalate unresolved or problematic accounts and misconduct by subordinates to the immediate superior.
• Handle disputes and objections professionally while maintaining good customer relations.
• Conduct skip tracing and investigative efforts to locate assets and uncooperative clients.
• Maintain constant coordination and communication with the Account Analyst.
• Monitor assigned accounts and achieved collection and provision target.
• Follow all company policies and legal guidelines related to repossession procedures.
• Perform other related tasks assigned by the immediate superior.

Skills

Negotiation

Field visits

Skip tracing

Documentation

Customer relations

Communication

Job description

Eagle Eye Business and Collection Services, Inc.

Negotiable

Job Description

Employee Recognition and Rewards

Performance Bonus, Anniversary Gifts

Insurance Health & Wellness

Life Insurance, HMO

Annual Company Trip, Free Meals

1. Conduct field visits to clients with overdue accounts to collect payments, gather proof of payment, negotiate settlements, verify asset locations and assess repossession feasibility.

2. Locate and recover company assets (e.g., vehicles or other collateral) from delinquent customers.

3. Deliver collection notices, demand letters, and other necessary documents.

4. Assess customers’ ability to pay and recommend appropriate actions.

5. Coordinate with the legal team for accounts requiring legal action.

6. Negotiate with customers to encourage voluntary surrender of assets when applicable.

7. Maintain accurate records of collection efforts, payments received, and repossessed items.

8. Safeguard repossessed assets and ensure proper documentation.

9. Report daily collection and recovery activities to the immediate superior and to the respective Viber group.

10. Escalate unresolved or problematic accounts and misconduct by subordinates to the immediate superior.

11. Handle disputes and objections professionally while maintaining good customer relations.

12. Conduct skip tracing and investigative efforts to locate assets and uncooperative clients.

13. Maintain constant coordination and communication with the Account Analyst.

14. Monitor assigned accounts and achieved collection and provision target.

15. Follow all company policies and legal guidelines related to repossession procedures.

16. Perform other related tasks assigned by the immediate superior.