Field Collector

Cepat Kredit Financing Inc; Padre Garcia; On-site; PHP 134,000 - 223,000; Full time

Job summary

Cepat Kredit Financing Inc. is seeking a Field Collections Officer in the Philippines to conduct on-site visits, negotiate settlements, and manage delinquent accounts across Batangas and nearby areas.

The role requires strong negotiation and communication skills, independent work style, and willingness to travel. You will uphold ethical collection practices and maintain accurate reporting, while complying with data privacy standards.

Qualifications

• Bachelor's Degree in any related course or vocational certificate holder.
• Experience in field collections.
• Strong negotiation, communication, and problem-solving skills.
• Ability to work independently and manage time efficiently.
• Willing to travel frequently within assigned areas.
• Motorcycle and valid driver's license preferred.
• Willing to work Monday to Saturdays.

Responsibilities

• Conduct field visits to delinquent customers to collect overdue payments.
• Negotiate installment plans or settlements per policy.
• Identify, track, and report skip or unreachable clients.
• Verify customer addresses, employment details, and contact information.
• Conduct field investigations on suspected fraudulent accounts.
• Monitor repayment behavior and escalate when needed.
• Prepare daily/weekly collection reports and logs.
• Ensure compliance with data privacy and company documentation standards.
• Submit collected payments and account updates within required timelines.
• Adhere to ethical collection practices and regulatory guidelines.

Skills

Negotiation

Communication

Problem-solving

Independent work

Time management

Travel readiness

Driver's license

Motorcycle

Education

Bachelor's degree or vocational certificate

Tools

Driver's license

Motorcycle

Job description

Key Responsibilities

Field Collection & Recovery

• Conduct field visits to delinquent customers to collect overdue payments.
• Negotiate and arrange installment plans or settlements in accordance with company policies.
• Identify, track, and report skip or unreachable clients.

Customer Verification & Monitoring

• Verify customer addresses, employment details, and contact information.
• Conduct field investigations on suspected fraudulent accounts.
• Monitor repayment behavior and recommend accounts for escalation (legal, external collection agents, etc.).

Documentation & Reporting

• Prepare daily/weekly collection reports and field visit logs.
• Ensure compliance with data privacy and company documentation standards.
• Submit collected payments and account updates within required timelines.

Compliance & Professional Conduct

• Adhere strictly to ethical collection practices and regulatory guidelines for unsecured lending.
• Maintain respectful communication and avoid harassment or coercive behavior.
• Protect confidential customer information at all times.

Qualifications

• Bachelor's Degree in any related course or vocational certificate holder.
• Experience in field collections
• Strong negotiation, communication, and problem-solving skills.
• Ability to work independently and manage time efficiently.
• Willing to travel frequently within assigned areas.
• Motorcycle and valid driver's license preferred.
• Willing to work
• Monday to Saturdays

Core Competencies

• Customer handling and conflict resolution
• Risk awareness and fraud detection
• Professionalism and integrity
• Persistence and goal orientation
• Knowledge of unsecured lending policies and procedures