Field Collector

Cepat Kredit Financing Inc; General Trias; On-site; PHP 180,000 - 300,000; Full time

Job summary

Cepat Kredit Financing Inc. is seeking a Field Collections Specialist in Cavite/Metro Manila to visit delinquent customers, collect overdue payments, and negotiate installment plans in line with company policy.

The role requires strong negotiation and communication skills, ability to travel frequently, and strict adherence to data privacy and ethical collection standards. You will work Monday to Saturday and support documentation and reporting tasks.

Qualifications

• High school diploma or vocational certificate.
• Residing in Metro Manila.
• Experience in field collections.
• Strong negotiation, communication, and problem-solving skills.
• Ability to work independently and manage time efficiently.
• Willing to travel frequently within assigned areas.
• Motorcycle and valid driver’s license preferred.
• Willing to work Monday to Saturday.

Responsibilities

• Field Collection & Recovery: Conduct field visits to delinquent customers to collect overdue payments and negotiate installment plans.
• Customer Verification & Monitoring: Verify addresses, employment details, and contact information; monitor repayment behavior.
• Documentation & Reporting: Prepare daily/weekly collection reports and field visit logs; maintain accurate records.
• Compliance & Professional Conduct: Adhere to ethical collection practices and regulatory guidelines; protect confidential information.

Skills

Negotiation

Communication

Problem-solving

Time management

Independent worker

Willing to travel

Motorcycle license

Education

High school diploma or vocational certificate

Job description

• Conduct field visits to delinquent customers to collect overdue payments.
• Negotiate and arrange installment plans or settlements in accordance with company policies.
• Identify, track, and report skip or unreachable clients.
• Verify customer addresses, employment details, and contact information.
• Conduct field investigations on suspected fraudulent accounts.
• Monitor repayment behavior and recommend accounts for escalation (legal, external collection agents, etc.).
• Documentation & Reporting
• Prepare daily/weekly collection reports and field visit logs.
• Ensure compliance with data privacy and company documentation standards.
• Submit collected payments and account updates within required timelines.
• Compliance & Professional Conduct
• Adhere strictly to ethical collection practices and regulatory guidelines for unsecured lending.
• Maintain respectful communication and avoid harassment or coercive behavior.
• Protect confidential customer information at all times.

Key Responsibilities

• Field Collection & Recovery
• Conduct field visits to delinquent customers to collect overdue payments.
• Negotiate and arrange installment plans or settlements in accordance with company policies.
• Identify, track, and report skip or unreachable clients.
• Customer Verification & Monitoring
• Verify customer addresses, employment details, and contact information.
• Conduct field investigations on suspected fraudulent accounts.
• Monitor repayment behavior and recommend accounts for escalation (legal, external collection agents, etc.).
• Documentation & Reporting
• Prepare daily/weekly collection reports and field visit logs.
• Ensure compliance with data privacy and company documentation standards.
• Submit collected payments and account updates within required timelines.
• Compliance & Professional Conduct
• Adhere strictly to ethical collection practices and regulatory guidelines for unsecured lending.
• Maintain respectful communication and avoid harassment or coercive behavior.
• Protect confidential customer information at all times.

Qualifications

• High school diploma or vocational certificate (college level preferred).
• Residing in Metro Manila
• Experience in field collections
• Strong negotiation, communication, and problem-solving skills.
• Ability to work independently and manage time efficiently.
• Willing to travel frequently within assigned areas.
• Motorcycle and valid driver’s license preferred.
• Willing to work Monday to Saturday.

Core Competencies

• Customer handling and conflict resolution
• Risk awareness and fraud detection
• Professionalism and integrity
• Persistence and goal orientation
• Knowledge of unsecured lending policies and procedures