Field Collector

Cepat Kredit Financing Inc.; Padre Garcia; On-site; PHP 167,000 - 279,000; Full time

Job summary

Cepat Kredit Financing Inc. is seeking a Field Collections Officer to actively visit delinquent customers and secure overdue payments across designated areas in Batangas.

You will negotiate installments, verify information, and document field activities with integrity and compliance. You will travel frequently, maintain professional conduct, escalate accounts when required, ensure accurate reporting, and protect data privacy while supporting recovery goals.

Qualifications

• Bachelor's degree or vocational certificate in a related field.
• Experience in field collections.
• Strong negotiation, communication, and problem-solving skills.
• Ability to work independently and manage time efficiently.
• Willing to travel frequently within assigned areas.
• Motorcycle and valid driver’s license preferred.
• Willing to work Monday to Saturdays.

Responsibilities

• Conduct field visits to delinquent customers to collect overdue payments.
• Negotiate and arrange installment plans or settlements in accordance with company policies.
• Identify, track, and report skip or unreachable clients.
• Verify customer addresses, employment details, and contact information.
• Conduct field investigations on suspected fraudulent accounts.
• Monitor repayment behavior and recommend accounts for escalation (legal, external collection agents, etc.).
• Prepare daily/weekly collection reports and field visit logs.
• Ensure compliance with data privacy and company documentation standards.
• Submit collected payments and account updates within required timelines.
• Adhere strictly to ethical collection practices and regulatory guidelines for unsecured lending.
• Maintain respectful communication and avoid harassment or coercive behavior.
• Protect confidential customer information at all times.

Skills

Negotiation

Communication

Problem-solving

Independent work

Time management

Travel

Mon-Sat work

Motorcycle driving (license)

Education

Bachelor's Degree or vocational certificate

Job description

Key Responsibilities

1. Field Collection & Recovery

• Conduct field visits to delinquent customers to collect overdue payments.

• Negotiate and arrange installment plans or settlements in accordance with company policies.

• Identify, track, and report skip or unreachable clients.

2. Customer Verification & Monitoring

• Verify customer addresses, employment details, and contact information.

• Conduct field investigations on suspected fraudulent accounts.

• Monitor repayment behavior and recommend accounts for escalation (legal, external collection agents, etc.).

3. Documentation & Reporting

• Prepare daily/weekly collection reports and field visit logs.

• Ensure compliance with data privacy and company documentation standards.

• Submit collected payments and account updates within required timelines.

4. Compliance & Professional Conduct

• Adhere strictly to ethical collection practices and regulatory guidelines for unsecured lending.

• Maintain respectful communication and avoid harassment or coercive behavior.

• Protect confidential customer information at all times.

Qualifications

• Bachelor's Degree in any related course or vocational certificate holder.

• Experience in field collections

• Strong negotiation, communication, and problem-solving skills.

• Ability to work independently and manage time efficiently.

• Willing to travel frequently within assigned areas.

• Motorcycle and valid driver’s license preferred.

• Willing to work Monday to Saturdays

Core Competencies

• Customer handling and conflict resolution

• Risk awareness and fraud detection

• Professionalism and integrity

• Persistence and goal orientation

• Knowledge of unsecured lending policies and procedures