Field Officer

Cepat Kredit Financing Inc; Dasmariñas; On-site; PHP 150,000 - 230,000; Full time

Job summary

Cepat Kredit Financing Inc is seeking a Field Collection Officer in Cavite. The role focuses on visiting delinquent customers to collect overdue payments, negotiating installments, and verifying client information.

You will report on progress, maintain compliance, and uphold ethical standards while handling sensitive data. The position requires independence, good negotiation and communication skills, and willingness to travel within the area.

Qualifications

• High school diploma or vocational certificate (college level preferred).
• Residing in Cavite.
• Experience in field collections.
• Strong negotiation, communication, and problem-solving skills.
• Ability to work independently and manage time efficiently.
• Willing to travel frequently within assigned areas.
• Motorcycle and valid driver’s license preferred.

Responsibilities

• Field visits to delinquent customers to collect overdue payments.
• Negotiate and arrange installment plans or settlements per policy.
• Identify, track, and report skip or unreachable clients.
• Verify addresses, employment details, and contact information.
• Conduct field investigations on suspected fraudulent accounts.
• Monitor repayment behavior and escalate as needed (legal or external agents).
• Prepare daily/weekly collection reports and field visit logs.
• Ensure compliance with data privacy and company documentation standards.
• Submit collected payments and account updates within timelines.
• Adhere to ethical collection practices and regulatory guidelines.
• Protect confidential customer information at all times.

Skills

Negotiation

Communication

Problem-solving

Independence

Time management

Travel willingness

Education

High school diploma or vocational certificate

Job description

• Conduct field visits to delinquent customers to collect overdue payments.
• Negotiate and arrange installment plans or settlements in accordance with company policies.
• Identify, track, and report skip or unreachable clients.
• Verify customer addresses, employment details, and contact information.
• Conduct field investigations on suspected fraudulent accounts.
• Monitor repayment behavior and recommend accounts for escalation (legal, external collection agents, etc.).
• Documentation & Reporting
• Prepare daily/weekly collection reports and field visit logs.
• Ensure compliance with data privacy and company documentation standards.
• Submit collected payments and account updates within required timelines.
• Compliance & Professional Conduct
• Adhere strictly to ethical collection practices and regulatory guidelines for unsecured lending.
• Maintain respectful communication and avoid harassment or coercive behavior.
• Protect confidential customer information at all times.

Key Responsibilities

• Field Collection & Recovery
• Conduct field visits to delinquent customers to collect overdue payments.
• Negotiate and arrange installment plans or settlements in accordance with company policies.
• Identify, track, and report skip or unreachable clients.
• Customer Verification & Monitoring
• Verify customer addresses, employment details, and contact information.
• Conduct field investigations on suspected fraudulent accounts.
• Monitor repayment behavior and recommend accounts for escalation (legal, external collection agents, etc.).
• Documentation & Reporting
• Prepare daily/weekly collection reports and field visit logs.
• Ensure compliance with data privacy and company documentation standards.
• Submit collected payments and account updates within required timelines.
• Compliance & Professional Conduct
• Adhere strictly to ethical collection practices and regulatory guidelines for unsecured lending.
• Maintain respectful communication and avoid harassment or coercive behavior.
• Protect confidential customer information at all times.

Qualifications

• High school diploma or vocational certificate (college level preferred).
• Residing in Cavite
• Experience in field collections
• Strong negotiation, communication, and problem-solving skills.
• Ability to work independently and manage time efficiently.
• Willing to travel frequently within assigned areas.
• Motorcycle and valid driver’s license preferred.

Core Competencies

• Customer handling and conflict resolution
• Risk awareness and fraud detection
• Professionalism and integrity
• Persistence and goal orientation
• Knowledge of unsecured lending policies and procedures