Field Collector

Discovery Capital Finance Corp.; Taguig; Presencial; PHP 279.000 - 502.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Promotion to permanent employee

Descripción de la vacante

Discovery Capital Finance Corp. in Metro Manila is seeking an experienced Field Collector to visit borrowers with past due loans, collect payments, and document activities in the collection system.

You will negotiate payment arrangements within company guidelines, travel to assigned areas on motorcycles, and provide clear reports to the Credit and Collection team. The role requires strong communication, integrity, and a customer-service orientation.

Formación

• Must have strong analytical and problem-solving skills.
• Excellent interpersonal, negotiation, and communication skills.
• Honesty, integrity, professionalism, and customer service orientation.
• Ability to prepare accurate reports and documentation.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Willing to perform extensive fieldwork and travel to assigned areas.

Responsabilidades

• Conduct field visits to collect past due loan payments and charges.
• Communicate with borrowers to remind due dates and discuss payment obligations.
• Negotiate payment arrangements within company guidelines.
• Issue collection receipts and document all collections in the system.
• Document collection activities, commitments, and visit results accurately.
• Monitor promised payments and follow up as needed.

Conocimientos

Analytical

Negotiation

Communication

Report writing

Honesty & Integrity

Educación

College level education

Herramientas

Excel

Word

Outlook

Descripción del empleo

About the role

Conduct field visits to customers with past due accounts to collect outstanding loan payments, penalties, amortizations, and other applicable charges. Professionally communicate with borrowers to remind them of due dates and discuss payment obligations. Negotiate reasonable payment arrangements within approved company guidelines and issue collection receipts while ensuring proper documentation of all collections made during field visits.

Key responsibilities

• Conduct field visits to customers with past due accounts to collect outstanding loan payments, penalties, amortizations, and other applicable charges
• Professionally communicate with borrowers to remind them of due dates and discuss payment obligations
• Negotiate reasonable payment arrangements within approved company guidelines
• Issue collection receipts and ensure proper documentation of all collections made during field visits
• Accurately document collection activities, customer commitments, and visit results in the company's collection system
• Monitor promised payments and conduct timely follow-up visits when necessary
• Escalate delinquent or problematic accounts requiring legal action, skip tracing, or further investigation to the Credit and Collection Manager
• Educate customers regarding payment channels, billing procedures, applicable penalties, and account status
• Prepare daily accomplishment reports, collection reports, and field activity updates
• Assist in special collection campaigns, field investigations, and other credit and collection initiatives

About you

• At least College level education
• At least 1 year of relevant experience in Credit Investigation, Field Collection, or related financial services
• Strong analytical, investigative, and problem-solving skills
• Excellent interpersonal, negotiation, and communication skills
• High level of honesty, integrity, professionalism, and customer service orientation
• Ability to prepare accurate reports and maintain complete documentation
• Ability to use Microsoft Office applications (Excel, Word, Outlook) and other business systems
• Willing to perform extensive fieldwork and travel within assigned areas
• Must know how to drive both manual and automatic motorcycles
• Must possess a valid Professional Driver's License (Restriction Codes/Driver's License Codes applicable for motorcycles)

Benefits

• Paid training
• Promotion to permanent employee