Field Collector

Cepat Kredit Financing Inc; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A financial services company in the Philippines is seeking a Field Collector to conduct visits and collect overdue payments from customers. The role requires strong negotiation and communication skills, with responsibilities including verifying customer details and preparing reports. The ideal candidate should reside in Cavite, have previous experience in field collections, and be willing to travel frequently. A high school diploma is required along with a motorcycle and valid driver's license preferred.

Qualifications

• Residing in Cavite.
• Experience in field collections.
• Willing to travel frequently within assigned areas.
• Motorcycle and valid drivers license preferred.
• Willing to work Monday to Saturday.

Responsibilities

• Conduct field visits to delinquent customers to collect overdue payments.
• Negotiate and arrange installment plans or settlements.
• Verify customer addresses, employment details, and contact information.
• Prepare daily/weekly collection reports and field visit logs.
• Adhere strictly to ethical collection practices and regulatory guidelines.

Skills

Negotiation skills

Communication skills

Problem-solving skills

Time management

Education

High school diploma or vocational certificate

Job description

Key Responsibilities

• Field Collection & Recovery
  • Conduct field visits to delinquent customers to collect overdue payments.
  • Negotiate and arrange installment plans or settlements in accordance with company policies.
  • Identify, track, and report skip or unreachable clients.
• Customer Verification & Monitoring
  • Verify customer addresses, employment details, and contact information.
  • Conduct field investigations on suspected fraudulent accounts.
  • Monitor repayment behavior and recommend accounts for escalation (legal, external collection agents, etc.).
• Documentation & Reporting
  • Prepare daily/weekly collection reports and field visit logs.
  • Ensure compliance with data privacy and company documentation standards.
  • Submit collected payments and account updates within required timelines.
• Compliance & Professional Conduct
  • Adhere strictly to ethical collection practices and regulatory guidelines for unsecured lending.
  • Maintain respectful communication and avoid harassment or coercive behavior.
  • Protect confidential customer information at all times.

Qualifications

• High school diploma or vocational certificate (college level preferred).
• Residing in Cavite
• Experience in field collections
• Strong negotiation, communication, and problem-solving skills.
• Ability to work independently and manage time efficiently.
• Willing to travel frequently within assigned areas.
• Motorcycle and valid drivers license preferred.
• Willing to work Monday to Saturday.

Core Competencies

• Customer handling and conflict resolution
• Risk awareness and fraud detection
• Professionalism and integrity
• Persistence and goal orientation
• Knowledge of unsecured lending policies and procedures