Field Collector

WeSupport Incorporated; Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

WeSupport Incorporated in the Philippines is seeking a Field Collector-PH to perform field collection on delinquent loan accounts and support telephony as needed. The role includes locating clients with outdated contact information and negotiating payments.

The ideal candidate has 1-4 years of relevant experience (fresh graduates welcome), a valid motorcycle license, and proficiency in Excel and Word. Strong negotiation, communication skills, integrity, and adaptability are essential.

Qualifications

• 1-4 years of work experience; fresh candidates welcome
• At least 2 year-college education or Senior High Graduate
• Driver’s license for 2-wheel units; 4-wheel eligibility is a plus
• Experience in loan collection or customer service or credit-background investigation
• Experience collecting consumer loans (credit card, personal loan, etc.)
• Proficient in Excel and Word
• Good negotiation and customer-service skills
• Good oral and written communication
• Result-oriented and a team player
• Proactive and flexible to changes
• Values integrity at work
• Decision maker
• Trustworthy
• Owns a motorcycle and can drive all types of motorcycle; 4-wheel driving is a plus

Responsibilities

• Performs field visitation/collection on delinquent accounts and negotiate for immediate payments through accredited channels
• Probe and establish contacts with delinquent customers during field visitation
• Perform repossession activities for Motorsikloan and ORCR as needed with support of Field Officer or Field Supervisor
• Prepare recommendations for endorsement to other Units/Departments as escalation measures (fraud, legal endorsements, etc.)
• Provide solutions for customers’ financial problems by offering payment options per Risk Mitigation Policy
• Maintain accurate records of collection actions in the system

Skills

Excel

Word

Negotiation

Customer service

Oral communication

Written communication

Results orientation

Team player

Adaptability

Integrity

Decision making

Trustworthiness

Motorcycle driver

4-wheel driving

Education

2-year college education

Senior High Graduate

Job description

Qualifications

• Years of Work Experience: 1 - 4 Years, Fresh candidates are welcome to apply. With relevant experience in collections, customer (non-negotiable)

• Educational Attainment: At least 2 year-college education or Senior High Graduate(non-negotiable)

• Required License: Driver’s license at least for 2-wheel units, 4-wheel eligibility is a plus(non-negotiable)

• Knowledge / Skills Requirement / Characteristics

• Work experience in loan collection or customer service or credit-background investigation(non-negotiable)

• Experience in collecting consumer loans (e.g. credit card, personal loan, motorcycle loan, and/or auto loan)(non-negotiable)

• Knows how to use Excel and Word

• Good negotiation and customer service skills

• Good oral & written communication

• Result-oriented and a team player

• Proactive and flexible to changes

• Values integrity at work

• Decision maker

• Trustworthy

• Owns a motorcycle and can drive all types of Motorcycle unit. Ability to drive a 4-wheel unit is a plus(non-negotiable)

Job Description

A Field Collector performs collection activities, primarily via field collection and a telephony support as needed. The Field Collection Associate-PH is also responsible for verifying existing and probing for new contact information of clients. The purpose of their field visit is to locate delinquent clients whose whereabouts or contact information is unknown or no longer updated and perform collection activities.

• A Field Collector-PH main responsibilities includes the following:

• Performs field visitation/collection on B1 or B2 delinquent accounts of Personal Loan or Motorsikloan or Salary Advance Loan or CSL loan accounts and negotiate for immediate payments through our accredited payment channels

• Probe and establish contacts of delinquent customers during field visitation

• Perform repossession activities for Motorsikloan and ORCR for Cash loans from time to time or as needed with the support or as a support of the Field Officer or the Field Supervisor.

• Prepare recommendation of accounts for endorsement to other Units/Department as an escalation measure (fraud accounts, legal endorsement, etc.) following the escalation guidelines. To reach the client and to secure payments from those that refuse to settle in the regular collections process.

• Provide solutions for customers’ financial problems by offering payment options based on the Risk Mitigation Policy

• Maintain accurate records of collection actions in the system.