Field Collection Specialist

SB Finance; Makati; On-site; PHP 167,000 - 279,000; Full time

Job summary

SB Finance is seeking a Field Collector to perform field collection activities and provide telephony support as needed. The role includes locating delinquent clients and updating contact information for effective collections.

The ideal candidate has 1–4 years of relevant experience, a 2-year college education or Senior High, and a valid driver's license; motorcycle driving is a plus. Fresh graduates are welcome to apply.

Qualifications

• 1–4 years work experience in collections, customer service, or field operations
• Fresh graduates are welcome to apply
• At least 2-year college education or Senior High Graduate
• Driver’s license required; motorcycle driving preferred

Responsibilities

• Performs field visitation/collection on delinquent accounts and negotiates immediate payments
• Probes and establishes contacts during field visits
• Performs occasional repossession support with Field Officer or Field Supervisor
• Prepares recommendations for escalation (fraud, legal endorsement, etc.)
• Offers payment options based on Risk Mitigation Policy
• Maintains accurate records of collection actions in the system

Job description

A Field Collector performs collection activities, primarily via field collection and a telephony support as needed. The Field Collection Associate-PH is also responsible for verifying existing and probing for new contact information of clients. The purpose of their field visit is to locate delinquent clients whose whereabouts or contact information is unknown or no longer updated and perform collection activities.

Duties & Responsibilities:

• Performs field visitation/collection on B1 or B2 delinquent accounts of Personal Loan or Motorsikloan or Salary Advance Loan or CSL loan accounts and negotiate for immediate payments through our accredited payment channels
• Probe and establish contacts of delinquent customers during field visitation
• Perform repossession activities for Motorsikloan and ORCR for Cash loans from time to time or as needed with the support or as a support of the Field Officer or the Field Supervisor.
• Prepare recommendation of accounts for endorsement to other Units/Department as an escalation measure (fraud accounts, legal endorsement, etc.) following the escalation guidelines. To reach the client and to secure payments from those that refuse to settle in the regular collections process.
• Provide solutions for customers’ financial problems by offering payment options based on the Risk Mitigation Policy
• Maintain accurate records of collection actions in the system.

Job Qualifications/Requirement

• Years of Work Experience: 1 - 4 Years
• Fresh graduates are welcome to apply. Relevant experience in collections, customer service, sales, field operations, or credit investigation is an advantage
• At least 2 year-college education or Senior High Graduate
• Required License: Driver’s license at least for 2-wheel units, 4-wheel eligibility is a plus
• Knowledge / Skills Requirement / Characteristics
• Work experience in loan collection or customer service or credit-background investigation
• Experience in collecting consumer loans (e.g. credit card, personal loan, motorcycle loan, and/or auto loan)
• Owns a motorcycle and can drive all types of Motorcycle unit. Ability to drive a 4 wheel unit is a plus